Customer Service Advisor

5Q Consultancy • Permanent • Woking, Surrey, England, United Kingdom • £24k - £26k / year • 2h ago

Location: Godalming / Hybrid

Employment Type: Full-time

Salary: 25,000 + bonus

We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach.

We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors

Role Overview

As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you'll play a vital role in delivering an exceptional customer experience.

Key Responsibilities

Handle inbound and outbound calls, emails, from customers
Provide accurate information at all times
Resolve customer queries efficiently and professionally, escalating when necessary
Maintain up-to-date knowledge of company products, procedures
Accurately update customer records and follow up on outstanding issues
Promote additional products and services where appropriate, adhering to compliance standards
Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction

Required Skills & Experience

Previous customer service experience (insurance or financial services preferred)
Excellent verbal and written communication skills
Strong problem-solving abilities and a customer-first mindset
Confident in using CRM systems and multitasking in a fast-paced environment
Ability to work independently and as part of a team
Attention to detail and strong organisational skills
Knowledge of FCA regulations (desirable but not essential)

Qualifications

GCSEs (or equivalent) in English and Maths

What We Offer

Competitive salary and performance-related bonuses
Full training and support for career development
Wellness and mental health support programs
Opportunities for internal progression

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