Customer Service Account Executive

Whistl • Permanent • Marlow, Buckinghamshire, England, United Kingdom • £24.99k - £30.55k / year • 18h ago

We're looking for a proactive and customer-focused Customer Service Account Executive to join our team in Marlow.

In this role, you'll be the main point of contact for a portfolio of B2B customers, ensuring their requirements are delivered on time and to the highest standards. Working closely with Sales, Operations, Transport and Forecasting teams, you'll build strong customer relationships, resolve queries, monitor service performance and help drive excellent customer satisfaction.

This is a fantastic opportunity for someone with customer service, account management or client services experience who enjoys problem-solving, relationship building and working in a fast-paced environment.

Apply today

If you have experience in customer service, account management, client services or account coordination and are passionate about delivering exceptional service, we'd love to hear from you.

About the Role

What You'll Be Doing

Managing relationships with business customers and key stakeholders
Acting as the first point of contact for customer enquiries
Coordinating customer mailings and operational requirements
Working with internal teams to ensure service levels are achieved
Monitoring and resolving customer queries, complaints and invoice issues
Producing KPI, SLA and service performance reports
Identifying trends and opportunities for service improvement
Supporting customer retention through excellent account management
Attending review meetings and contributing to future planning activities

Benefits

Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Requirements

What We're Looking For

Experience in Account Management, Customer Service, Client Services or Account Coordination or similar working environments
Experience managing B2B customer relationships
Excellent communication and stakeholder management skills
Strong organisational skills and ability to manage multiple priorities
A proactive and solutions-focused approach
Good analytical skills and attention to detail
Intermediate Excel skills including Pivot Tables and VLOOKUPs
Ability to work independently and as part of a team

Additional information

Flexible approach to working hours to accommodate working on a rotating shift pattern.
Hybrid working opportunities available after successful probation
Be able to travel on occasion to other business and/or customer sites for meetings as required.

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