Customer Service Executive

Morgan Mckinley (Crawley) • Permanent • Crawley, West Sussex, England, United Kingdom • 2d ago

Morgan McKinley is recruiting for an experienced Customer Service Executive with excellent customer service skills to join a fast-growing and exciting company based in East Grinstead.

The successful candidate will be responsible for handling daily customer enquiries, processing orders through a ticketing system, and building and maintaining strong customer relationships while delivering a high standard of service.

Location: East Grinstead - Hybrid (2-3 days office-based)
Hours: Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm

Key Responsibilities

Act as the first point of contact for customer enquiries, delivering exceptional service and maintaining strong customer relationships.
Resolve daily customer queries, process orders, and manage related correspondence accurately and efficiently.
Use ticketing systems to manage and update customer requests in line with SLAs and standard operating procedures.
Liaise with Customer Services, Warehouse Team Leaders, and other internal departments to ensure the smooth resolution of customer requests.
Manage live chat and inbound enquiries, directing queries to the appropriate teams within agreed response times.
Provide professional telephone and email support, ensuring a positive customer experience at every stage.

Skills & Experience

Previous experience in a customer service or customer support role.
Experience working to deadlines and meeting SLA commitments.
Financial administration or financial responsibility experience.
Proficient in Microsoft Office, particularly Excel and Outlook.
Excellent organisational skills, with the ability to manage a busy inbox and prioritise workload.
Strong interpersonal and relationship-building skills.
A collaborative team player with a proactive approach.
Excellent written and verbal communication skills.
High level of accuracy and attention to detail.

You may also be interested in these jobs

People Compliance Coordinator (HR)

Avenues Group • Permanent • Sidcup, Greater London, England, United Kingdom • £27.58k / year • 1d ago

Work from Home

People Compliance Coordinator (HR) Location: Sidcup - hybrid working – 2 days per week, remainder from home Hours: Part time/Full time, 32-37 hours per week (Monday–Friday) Salary: £27,583 pro rata + benefits Planned int...

1d ago

Apply

Payroll administrator in Guildford

Office Angels • Permanent • Guildford, Surrey, England, United Kingdom • £28k - £30k / year • 1d ago

Work from Home

Payroll administrator Location: Guildford - free parking Working Pattern: Full-time, Monday - Friday, 9:00 AM - 5:30 PM (Friday 4:00 PM finish) Potential for Hybrid working (subject to performance and ability to do the j...

1d ago

Apply

Admin Assistant *TEMP

Office Angels • Temporary • Kingston-upon-Thames, Greater London, England, United Kingdom • £13 - £14 / hour • 1d ago

Work from Home

Temporary Admin Assistant Location: Kingston | Immediate Start | Temporary Assignment Until August (potential extension) Salary: £13.00 - £14p/h + Holiday Pay + Agency Benefits Hours: 9-5pm*1-day WFH after training Start...

1d ago

Apply

Accounts Manager

TPF Recruitment • Permanent • Sidcup, Greater London, England, United Kingdom • £55k - £65k / year • 1d ago

Work from Home

Accounts Manager Looking for a role where you can genuinely progress your career with a firm that's investing in its people? We're recruiting on behalf of a highly regarded Mid Tier accountancy practice in Sidcup that's...

1d ago

Apply

Customer Service & Office Manager

ConservAqua • Permanent • Leatherhead, Surrey, England, United Kingdom • £35k - £40k / year • 1d ago

Work from Home

Job Title: Customer Service and Office Manager Location: Leatherhead Salary: £35K - £40k Job Type: Permanent, Full Time, Hybrid About us: ConservAqua is a dynamic and growing water retailer dedicated to delivering except...

1d ago

Apply

Get more jobs like this

Create a free job alert