Customer Service & Sales Support Executive

ST TALENT LTD • Permanent • Wetherby, West Yorkshire, England, United Kingdom • £32k - £40k / year • 2d ago

Wetherby | £32,000 - £40,000 | Full-Time | Office Based

ST TALENT are recruiting for a Customer Service & Sales Support Executive to join a growing and ambitious business within the construction sector.

Working as part of the UK Team and reporting directly to the Sales Director, you'll play a key role in supporting customers, managing orders, coordinating deliveries and ensuring the smooth day-to-day operation of the sales function.

This is a varied role combining customer relationship management, sales support, order coordination and logistics administration within a fast-paced B2B environment. Acting as the primary point of contact for customers, you'll take ownership of enquiries, coordinate with internal teams and help deliver a seamless customer experience from initial enquiry through to successful delivery.

We're looking for someone with previous experience in a commercial B2B environment who enjoys building relationships, solving problems and keeping multiple moving parts organised. Strong systems skills are essential, and experience using Zoho CRM would be highly advantageous.

Key Responsibilities:

Acting as the primary point of contact for customer enquiries via phone, email and online channels
Building strong relationships with customers and supporting them throughout the order journey
Preparing quotations, processing orders and maintaining accurate sales documentation
Supporting the sales team with customer enquiries, order management and administrative support
Coordinating deliveries and liaising with transport providers to ensure orders arrive on time
Providing delivery updates, ETAs and resolving logistics issues where required
Taking ownership of customer queries and driving issues through to resolution
Maintaining accurate customer records and activity within Zoho CRM
Supporting reporting, dashboards and commercial administration for the Sales Director and wider sales team
Identifying opportunities to improve customer service, processes and operational efficiency

About You

We're keen to speak with candidates who have experience within a B2B customer service, sales support, internal sales, account coordination, order management or commercial administration role.

Experience within construction, building materials, manufacturing, engineering, wholesale, distribution or another product-led environment is highly desirable.

You'll also have:

Excellent communication and relationship-building skills
A positive, proactive and professional approach
Strong organisational skills and attention to detail
The ability to manage multiple priorities in a busy commercial environment
Confidence handling customer queries and challenging situations professionally
Strong systems and CRM experience, ideally including Zoho CRM
Good Microsoft Office skills
A customer-first mindset with a solutions-focused approach

What's On Offer?

£32,000 - £40,000 salary
25 days holiday plus bank holidays
Full-time office-based role in Wetherby
Supportive and collaborative team environment
Training on systems and processes
Genuine opportunities to progress into customer-facing sales or leadership roles
Direct exposure to senior leadership and commercial decision-making

If you're looking for a role where you can take ownership, build strong customer relationships and play an important part in a growing business, we'd love to hear from you.

This vacancy is being advertised by ST TALENT Ltd, an Employment Agency.

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