Customer Service Administrator (Manufacturing)

Hudson Shribman • Permanent • Bury-st-Edmunds, Suffolk, England, United Kingdom • £28k - £30k / year • 1d ago

Customer Service Administrator (Manufacturing) Location: Cambridgeshire
Ref: ABJ6526 Salary: up to 30k + Bonus

As an Administrator reporting in a factory industrial engineering manufacturing environment, you will join a dynamic organisation supporting multiple departments to ensure the smooth and efficient day-to-day running of the business. As Service Administrator you will be responsible for supporting the efficient operation of the Service Department through the organisation and administration of service activities, spare parts ordering, inventory control, customer communication, and maintenance of service records. ONSITE 5 days

Key Responsibilities

Service Administration

Coordinate and schedule service visits, maintenance activities, and engineer call-outs.
Process service requests and maintain accurate service records.
Raise service quotations, work orders, purchase orders, and advise finance to raise invoices as required.
Monitor service contracts and ensure planned maintenance visits are completed on schedule.
Maintain service reports, customer records, and equipment history files.
Support engineers with documentation, service information, and administrative requirements such as expenses.

Spares Administration

Assisting with Spares when required and would be required to carry out some or all of the below:

Process customer enquiries and orders for spare parts (assisting purchase dept as required).
Prepare quotations for spare parts and service-related products.
Source spare parts from suppliers and negotiate delivery schedules when necessary.
Monitor stock levels and coordinate replenishment to maintain optimum inventory levels.
Track parts availability and communicate lead times to customers and internal stakeholders.
Manage stock records and inventory transactions within the company system.

Customer Service

Act as the first point of contact for service and assist with spares enquiries as necessary.
Provide customers with updates regarding service schedules, parts availability, and order status.
Resolve routine customer issues and escalate more complex matters where required.

Administration & Reporting

Maintain accurate records within ERP, CRM, or service management systems.
Produce regular reports on service activities, spare parts sales and stock levels.

Qualifications & Experience

Previous experience in an administrative role within service, engineering, manufacturing, or technical environments.
Strong organisational and multitasking skills.
Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
Experience using ERP, CRM, or service management systems.
High attention to detail and accuracy in data entry and record keeping.
Experience in spare parts management, inventory control, or service coordination.

Knowledge of engineering, industrial equipment, or technical products.
Understanding of purchasing and supply chain processes.
Familiarity with stock control systems and reporting tools.

Working Hours: Monday to Friday, Hours are 8:30 – 5:00 Monday to Thursday and 8:30 – 4:00 on Fridays.

Benefits: 25 days holiday, private medical insurance, medical cash plan, pension scheme, bonus scheme; employee discounts, free parking.

Base Salary: up to 30k + Bonus. To Apply - Please contact Alison Basson, Ref ABJ6731, on (phone number removed) or preferably email

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