Customer Service Assistant

Major Recruitment Oldbury • Permanent • Birmingham, West Midlands, England, United Kingdom • £26k - £27k / year • 17h ago

Major Recruitment Oldbury are delighted to be recruiting for our Jewellery Quarter based client whop are seeking a Customer Service Assistant to work in their professional office environment.

Ideally you will have customer service experience within a metals or manufacturing environment. Hours of work are Monday to Friday 8.45am to 4.45pm and a 4pm finish on a Friday. Parking is available.

This is an exciting opportunity for a dynamic, highly organised individual to join a long-established business to support the on-going business growth by providing unrivalled customer service to existing and prospective customers via telephone, in writing and via live chat functions. On a daily basis, you will be expected to liaise with customers and company representatives helping bottom lines sales by increasing customer satisfaction.

Duties amd tasks will include:

* Answering incoming calls (1st line)
* Provision of quotations
* Order entry
* Major account handling and rep liaison
* Complaint handling
* Order chasing and management of urgent orders
* Calling dormant customers
* Opening new accounts
* Calling established customers through our CRM system to promote our products and services
* Contribute to the day-to-day sales operations

Candidates welcome to apply for the role will have the following:

The successful applicant will have a proven track-record in a similar role, industry experience preferred but not essential, will be highly motivated and will be able to demonstrate the following:
* Highly computer literate
* Excellent communication skills
* Enthusiasm, drive and self-motivation
* Understanding of, and ability to deliver, excellent customer service
* Excellent organisational skills
* Good team player
* Excellent attention to detail
* Ability to work under pressure

Major Recruitment is acting as an Employment Agency in relation to permanent vacancies and as an Employment Business in relation to temporary or contract vacancies, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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