Customer Service Representative

Winsearch • Permanent • Oldbury, West Midlands, England, United Kingdom • £35k - £40k / year • 1d ago

Oldbury

Monday to Thursday from 8.30am to 4.30pm - Friday from 8.30am to 4pm

Salary from £35,000 to £40,000 Depending on Experience

My client, who is a global leader in water chemistry, is looking for an experienced Customer Service Representative to join their team.

The Role:

Processing and following-up Customer orders.
Answering Customers' requests and ensuring Customer intimacy
Executing related import / export activities
Ensuring compliance with internal and local rules & regulations, in order to ensure business continuity

Responsibilities:

- Daily interaction with Customers, Sales Managers, Credit Control, Order Fulfilment

depts.

- Replying to customers enquiries and connecting them with correct contacts

internally when required

- Checking daily report to progress status of the outstanding orders

- Order Entry related to the company site, including O&G orders from other

production sites

- Confirming details to customers

- Keeping customers update on delivery issues/dates etc.

- Credit & Debit notes

- Returns requests

- Input of Complaints

- Input/updating of pricing, customer records

- Assisting to raise new accounts/Ship to etc

- Arranging credit release of orders with accounts department

- Chasing customers for payment when required

- Cover and offer assistance to fellow CSRs at holiday times etc.

- Preparation of documentation for banking systems Letters of credit - and

collections.

- Maintaining orders with OTIF codes where necessary.

The Candidate:

- Strong experience in Customer Service

- Resourceful, result driven, analytical skills, team spirit, customer oriented

- IT knowledge (MS office), ERP systems are appreciated

- Knowledge of shipping incoterms, letter of credit, bank collections, export

requirements, particularly with respect to Hazardous goods.

- Fluent in English, another language would be beneficial

Please contact Marie Brisson at Winsearch UK for further information - (url removed)

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website(url removed) and follow us on LinkedIn.

Manh

INDWIN

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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