Helpdesk Administrator

4Recruitment Services • Temporary • Winsford, Cheshire West and Chester, England, United Kingdom • £13.85 / hour • 4h ago

Our local authority client based in Cheshire are urgently seeking an experienced Helpdesk Administrator.

£13.85 an hour PAYE

Hybrid working - 3 days in the office

Key Responsibilities

Answering incoming calls and emails from clients, subcontractors and engineers
Logging and managing maintenance jobs accurately via the helpdesk system
Liaising with engineers, subcontractors, and suppliers
Raising, sending, and following up on quotes
Providing updates to clients and managing job progression from start to finish
Escalating urgent or overdue issues appropriately
Maintaining clear and accurate records
Preparing basic reports
Monitoring and managing SLAs and KPIs where deadlines are at risk
Triaging incoming requests to ensure they are logged with the correct priority
Dealing with invoicing
Updating client portals and systems in line with contractual requirements

About you

Previous experience in a helpdesk, facilities, maintenance, or customer service role
Confident telephone manner and professional written communication
Strong organisational skills with good attention to detail
Able to prioritise workloads and manage multiple tasks
Comfortable using IT systems such as Outlook, job management systems, excel etc
Calm under pressure and able to deal with challenging situations professionally

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.

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