Customer Service Advisor

First Recruitment Services • Permanent • Hailsham, East Sussex, England, United Kingdom • £26.22k / year • 1d ago

Our client is seeking a proactive and customer-focused Customer Service Advisor to join their growing team. This is a fantastic opportunity for an experienced customer service professional who enjoys taking ownership of customer enquiries, solving problems, and working collaboratively across multiple departments to ensure outstanding service delivery.

As a key member of the Customer Service team, you will be responsible for managing customer interactions from initial contact through to resolution, ensuring every customer receives a professional, friendly and efficient service. You will need to have access to your own vehicle due to the location.

As a Customer Service Advisor, your key responsibilities will include:

Delivering exceptional customer service via telephone, email and online chat
Processing customer orders, returns, credits and associated data accurately
Managing customer enquiries from first contact through to resolution
Resolving complaints professionally and efficiently
Monitoring back orders and recommending suitable alternatives where appropriate
Liaising with internal departments including Purchasing, Operations and Sales to resolve stock and delivery issues
Working closely with suppliers and courier partners to resolve transport and delivery queries
Identifying opportunities to improve customer experience and internal processes

Requirements:

Previous experience within a customer service, sales support or similar role
Excellent verbal and written communication skills
Strong problem-solving abilities and the ability to remain calm under pressure
Experience working with ERP or CRM systems such as Business Central, SAP, Sage or similar (advantageous)
Excellent organisational skills with strong attention to detail
The ability to prioritise workloads and manage multiple tasks effectively
A proactive and self-motivated approach to work
A genuine passion for delivering outstanding customer service
Have your own vehicle due to the location

Benefits, Salary & Hours:

£26,222.44 per annum
Full-time permanent position based in Hailsham, Monday to Friday 8:30am to 5pm
Ongoing training and career development opportunities
25 days annual leave + bank holidays + closed over Christmas
Staff discount
Free onsite parking
Company pension

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

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