Customer Service Administrator

Travail Employment Group • Temporary • Hassocks, West Sussex, England, United Kingdom • £13 / hour • 1d ago

Customer Service Administrator - Albourne

The rewards

£13.00 per hour
Temporary assignment with immediate start available
Office-based role in Albourne
On-site parking
Casual dress code
Full induction and training provided
Weekly pay
Holiday pay
Pension contributions (after qualifying period)

Hours

Monday to Friday, 9:30am - 1:30pm (20 hours)
Part-time
Temporary
Office-based, on-site

The role of Customer Service Administrator:

Triage incoming calls from customers regarding local gas works
Asking pre-defined questions and accurately recording responses in Excel
Passing relevant information to management teams
Supporting with call-backs and follow-up emails after initial training
Preparing customer communication materials such as flyers
Typing up site visit notes and updating documentation
Assisting with updating notices and general office information
Filing and maintaining organised records
Supporting day-to-day administrative tasks within the office
Supporting customer communications and providing administrative support within a fast-paced environment
Managing inbound queries and ensuring accurate information is recorded and passed to the wider team

The ideal Customer Service Administrator:

Previous experience in a customer service or administrative role
Strong communication and organisational skills highly desirable
Confident handling inbound calls, recording information accurately, and working within structured processes
Experience using Microsoft Office packages, particularly Excel and Outlook, is highly desirable
A proactive and adaptable approach
The ability to work independently within a small team
Due to the location, own transport is highly desirable
Could suit someone who has worked as a Customer Service Assistant, Office Administrator or Call Handler

Reporting to the Customer Liaison Manager, this opportunity has arisen for a Customer Service Administrator to join a busy utilities business on a temporary basis due to increased workload.

You will be joining a growing utilities business operating within infrastructure and gas works projects.

The organisation is focused on delivering essential services to local communities and offers a structured and supportive working environment.

Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

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