Customer Support Administrator

Focus Resourcing • Permanent • Reading, Reading, England, United Kingdom • £25k / year • 9h ago

Our prestigious client is currently recruiting for a Customer Support Administrator to join their team. The main purpose of this position is to deliver excellent service to both our existing and potential customers, making sure every enquiry, issue, or request is handled quickly, efficiently, and professionally from start to finish.

Job Type: Permanent
Working Hours: Monday - Friday, 8.30am - 5pm
Location: Reading, office based
Salary - £25,000

As the Customer Support Administrator, you will be responsible for:

Acting as the first point of contact for customers, logging and tracking faults on Salesforce through to resolution.
Scheduling and coordinating engineer diaries to make the best use of time and resources.
Communicating with customers to arrange engineer visits, breakdowns, maintenance, installations, and collections.
Processing customer orders for supplies, parts, and consumables using Xero, including sales orders and delivery notes.
Creating quotes and correspondence for supplies and maintenance contracts for both existing and prospective customers.
Keeping Salesforce up to date to support customers and engineers effectively.
Managing customer queries and resolving issues in a calm, helpful, and efficient manner.
Assisting with licensing and decommissioning of franking machines.
Supporting contract cancellation discussions where required.
Arranging the shipping of parts and supplies to customers and engineers.
Helping in the warehouse with shipping machines and completing admin tasks.
Carrying out general Salesforce admin, including updating customer contact and address details.
Ordering and maintaining stock levels for engineer parts.
Logging and distributing incoming sales enquiries and leads.
Assisting with processing sales orders when required.
Helping with one-off tasks and projects as they come up.

The successful Customer Support Administrator will have the following related skills and experience:

A proactive, positive attitude with a natural ability to solve problems.
Strong admin skills, good numeracy and literacy, and great attention to detail.
Previous experience in a customer service or support role.
Confidence following processes and procedures.
Clear and friendly communication skills, both written and verbal.
Comfortable using Microsoft Office and general PC systems.
Experience with Salesforce and Xero is a bonus, but not essential.
A team player with a "can-do" mindset who's happy to support others.
A full UK driving licence is helpful, but not essential.

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