Customer Service Manager

SRS Recruitment Solutions • Permanent • Colchester, Essex, England, United Kingdom • 1w ago

Vacancy No 5575

Job Title

Customer Service Manager- Building Products- Essex

Job Description

Are you an experienced customer service expert looking for the next step in your career?

If so, we are working with a leading supplier of building products who are seeking to recruit a Customer Service Manager to join their team in Essex.

The Role

This is an exciting opportunity for an experienced Customer Service Manager to lead and develop the Customer Service and Technical Support functions within a market-leading manufacturing business.

This is a highly visible leadership role, responsible for managing and developing a customer-focused team while ensuring an exceptional experience across every stage of the customer journey. Working closely with Sales, Operations, Production, Logistics and Finance, you will play a key role in maximising quotation conversion, improving service performance and driving continuous improvement across the department.

Specific Duties:

Direct line management of the Customer Service and Technical Sales Team
Lead, develop and motivate the Customer Service and Technical Support teams
Deliver exceptional customer service across all customer touchpoints
Manage reactive and proactive sales workloads to ensure responsiveness and efficiency
Maximise sales opportunities through effective handling and follow-up of enquiries and quotations
Monitor, analyse and improve quotation conversion rates and sales performance
Act as the escalation point for customer complaints and service issues, ensuring timely resolution
Work closely with external sales teams to support customer retention and revenue growth
Collaborate with Operations, Production, Logistics and Finance to deliver outstanding customer outcomes.
Establish and monitor KPIs relating to customer service, conversion, productivity and customer satisfaction.
Drive continuous improvement of processes, systems and customer experience.

Knowledge, Skills and Experience Required

Strong Customer Service Background
Previous managerial experience
Strong commercial acumen
Ability to work under pressure in a commercial environment
Ability to multitask and work to tight deadlines.
Experience of managing, training, developing and supporting a team.
A calm and professional manner at all times.
Demonstratable sales and technical ability

Location Essex (office based)

Working Hours 8:30- 5:00 PM (8:30- 2:30 on Fridays)

Salary

Negotiable (D.O.E) + Excellent Rewards Package

25 Days Holiday, Company Car, Laptop, Mobile Phone

We are constantly seeking candidates within the Construction Material Sales Sector in the following roles:

Sales Manager, Account Manager, Area Sales Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager, National Sales Manager, Internal Sales, Sales Office Manager, Key Accounts Sales, National Account Sales, National Sales Manager and Sales Director.

We cover all roles within the Construction Materials sector including:

Builders Merchants Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, KBB Jobs, Civil Engineering Sales Jobs, M&E Sales Jobs, Timber Sales Jobs, Roofing Sales Jobs, Plumbing Sales Jobs, Insulation Sales Jobs, Interiors Sales Jobs, Aggregate Sales Jobs, Quarry Products Sales Jobs, Concrete Sales Jobs, Plant Hire Sales Jobs, Plant Sales Jobs, Tool Hire Sales Jobs, Access Equipment Sales Jobs, Portable Accommodation Sales Jobs, Scaffolding Sales Jobs, Formwork Sales Jobs, Reinforcement Sales Jobs, Bathroom Sales Jobs, Kitchen Sales Jobs, Bedroom Sales Jobs, Bathroom Showroom Sales Jobs, KBB Sales Jobs, Plumbing & Heating Sales Jobs, Heating Sales Jobs, HVAC Sales Jobs, Ventilation Sales Jobs, M&E Products Sales Jobs, Washrooms Sales Jobs, Sanitaryware Sales Jobs, Build Systems Sales Jobs, Cladding Sales Jobs, Curtain Walling Sales Jobs, Façade Sales Jobs, Structural Steel Sales Jobs, Brick Sales Jobs, Block Sales Jobs, Stone Sales Jobs, Architectural Stone Sales Jobs, Masonry Sales Jobs, Pipe Sales Jobs, Drainage Sales Jobs, Geotextile Sales Jobs, Attenuation Sales Jobs, SUDS Sales Jobs, Paving Sales Jobs, Landscaping Products Sales Jobs, Street Furniture Sales Jobs, Doors Sales Jobs, Joinery Sales Jobs, Timber Products Sales Jobs, Off Site Construction Sales Jobs, Timber Distribution Sales Jobs, Timber Importers Sales Jobs, Timber Engineering Sales Jobs, Timber Frame Sales Jobs, Sips Sales Jobs, Fencing Sales Jobs, Windows Sales Jobs, Ironmongery Sales Jobs, Hardware Sales Jobs, Access Control Sales Jobs, Lock Sales Jobs, Locking Systems Sales Jobs, Home Automation Sales Jobs, Lifts & Escalators Sales Jobs, Flooring Sales Jobs, Ceramic Tiles Sales Jobs, Adhesives Sales Jobs, Consumables Sales Jobs, Render Sales Jobs, EWI Sales Jobs, Insulation Sales Jobs, Plasterboard Sales Jobs, Partitions Sales Jobs, Fit Out Products Sales Jobs, Interiors Sales Jobs, Coatings Sales Jobs, Sealants sales Jobs, Roofing sales Jobs, Roofing Products Sales Jobs, Tools Sales Jobs, Fixings Sales Jobs, Roof Windows Sales Jobs, Lintels Sales Jobs, UPVC Windows Sales Jobs and all other Construction Materials Sales Jobs.

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