Business Support Manager (EA Manager)

Hays Business Support • Permanent • Cardiff, Cardiff, Wales, United Kingdom • £50k - £60k / year • 1d ago

Your new company

Your new role
Hays are delighted to be partnering with a leading professional services organisation to recruit a Business Support Manager. This is a high-profile leadership opportunity responsible for managing a team of approximately 40 Executive Assistants, delivering exceptional support services to senior stakeholders and Partners across the business.

As Business Support Manager, you will lead, coach and develop a large team of Executive Assistants, ensuring resources are effectively deployed to meet business priorities. You will work closely with senior stakeholders to drive service excellence, implement operational improvements and champion change across the EA function.
Key responsibilities include:

Leading and developing a team of circa 40 Executive Assistants.
Managing performance, engagement, absence and development activities.
Forecasting resource requirements and ensuring effective deployment of EAs.
Building strong relationships with Partners and senior stakeholders.
Driving service improvements, operational efficiencies and best practice.
Acting as an escalation point for complex stakeholder issues.
Leading recruitment, onboarding and succession planning activities.
Monitoring team utilisation, service delivery metrics and operational performance.
Supporting organisational change initiatives and developing a high-performance culture.

What you'll need to succeed

Proven experience managing large teams within a professional services or corporate environment.
Strong people leadership skills with experience managing performance and developing talent.
Exceptional stakeholder management skills, with the confidence to influence senior leaders.
Experience working alongside Executive Assistants, Personal Assistants or business support functions.
Commercial awareness and strong operational management capabilities.
Excellent communication, coaching and conflict resolution skills.
A proactive, solutions-focused approach with a commitment to continuous improvement.

What you'll get in return

Opportunity to lead a strategic business support function within a highly respected organisation.
Hybrid working model with flexibility to work across multiple office locations.
Strong focus on learning, development and career progression.
Salary £50,000 - £60,000 per year, plus bonus and comprehensive benefits package.
Collaborative and inclusive working environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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