Customer Service Manager

Morrisons • Permanent • Letchworth-garden-City, Hertfordshire, England, United Kingdom • 16h ago

More About The Role

At Morrisons, we’re proud to be The Market Street Grocer. We don’t just move boxes; we are food makers and shopkeepers with a rich British heritage. As a Customer Service Manager, you won't be stuck behind a desk; you’ll be right in the heart of the action, leading our front-of-store teams, managing checkouts, and ensuring every customer leaves with a smile.

What you'll be doing day-to-day:

Lead & Inspire: Coach and develop a large, energetic front-end team of checkout colleagues and team leaders.
Drive Excellence: Manage queue times, checkout availability, and front-of-store standards for a seamless shopping trip.
Manage the Numbers: Oversee front-end productivity, labour budgets, and cash office compliance.
Keep it Safe: Ensure strict adherence to legal compliance, financial security, and Challenge 25.
Put Customers First: Act as the ultimate point of escalation, turning feedback into positive solutions.

More About You

You don’t just care about service; you understand how to run a highly organized, fast-paced front-of-house operation. You're a natural problem solver and a people person through and through, with a knack for diffusing tense situations and keeping a large team motivated during peak trading hours.

We’re looking for someone who has:

Proven leadership experience: From a fast-paced retail, hospitality, or customer service environment (experience managing high-volume customer queues or large front-end teams is a massive plus).
An operational mindset: You know how to manage rotas to match customer footfall, react quickly to sudden rushes, and maintain tight control over cash handling.
A hands-on, roll-up-your-sleeves attitude: You love being right in the middle of the action on the front end, engaging with customers and supporting your team.
Brilliant communication skills: With the ability to handle customer queries with empathy, build great relationships with your team, and collaborate with the wider store management.
A genuine pride: For creating an exceptionally welcoming, friendly environment that represents the very best of Morrisons.

We are an equal opportunities employer and welcome applications from all sections of the community.

About Us

We are a team of over 90,000 down-to-earth people. Uniquely, we are the UK's second largest food manufacturer and own our entire supply chain; giving you incredibly diverse career paths and development opportunities.

More Perks:

Colleague Discount: 15% staff discount for you, 10% for a nominated friend/family member.
Competitive Salary: Discussed early in the process to match your experience.
Time Off: 33 days annual leave.
Future Growth: Access to our University-accredited Sir Ken Morrison Leadership School programme.
Healthcare & Pension: Highly competitive pension scheme and private healthcare.
Family Support: Enhanced maternity, paternity, and adoption leave.
My Morri Rewards: Instant discounts, cashback, and perks on everyday dining and leisure.

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