Operations Administrator

Hales Group • Permanent • Stevenage, Hertfordshire, England, United Kingdom • £25.50k / year • 3d ago

Operations Administrator
Salary: £25,500 per year
Location: Stevenage
Hours: Monday - Friday, 9am to 5pm
Contract: Permanent

About the Role
A fantastic opportunity has become available for a proactive and organised Operations Administrator to join a growing operations team. This role is ideal for someone who enjoys variety, thrives in a busy environment, and takes pride in delivering exceptional service to clients and colleagues alike.
As the first point of contact for operational support, you'll play a crucial part in ensuring service requests are handled efficiently, engineers are scheduled promptly, and clients receive a seamless experience. If you're someone who enjoys problem‑solving and keeping processes running smoothly, this is the perfect role for you.

Key Responsibilities
In this role, you will support the day‑to‑day running of the operations department, including:

Monitoring and responding to emails in the service inbox
Answering incoming calls to the Service Desk
Logging client requests across internal and external systems
Scheduling engineer visits and coordinating their attendance
Closing completed jobs on the internal job management system
Booking couriers and tracking shipments
Managing the return of faulty equipment to suppliers or manufacturers
Sending Welcome Packs to newly onboarded clients

About You
The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.
You will be:

Highly organised with exceptional attention to detail
Confident managing multiple tasks and prioritising effectively
An excellent communicator, both written and verbal
Friendly, approachable, and professional when dealing with clients
Reliable, proactive, and comfortable working in a fast‑paced office environment
Experienced in office administration

What's in It for You?

Starting salary of £25,500 per annum
Monday-Friday, 9am-5pm working pattern
23 days holiday plus bank holidays, rising with length of service
Supportive, friendly, and collaborative team culture
Pension scheme
Company Christmas bonus
On‑site parking
Regular company events
Full training provided with ongoing development opportunities

Please apply within

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