Customer Care Advisor

Auctoro Recruitment • Permanent • Bridgwater, Somerset, England, United Kingdom • 2d ago

Customer Care Advisor

We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company.

Our client’s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy.

This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.

Key Responsibilities:

Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc…)

Process and manage the full order cycle using the ERP system, to include:
- Understanding and communicating stock availability
- Placing the order to meet customers expected delivery dates
- Monitoring order status
- Liaising with couriers to obtain delivery status
- Communicating any issues/delays to our customers
- Following up on any queries/ investigation and resolutions
Keep track of outstanding projects and to keep customers updated at all times
Complaint management
Learn and adhere to all Company procedures and requirements
Keep up to date with company Terms & Conditions and Customers’ Contract Agreements, including returns and product warranties
Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target
Provide support to external Sales team
Identify opportunities to improve service and feedback on potential challenges and root cause analysis
Adhere to department SLAs
Any other tasks and projects requested by your manager

KEY SKILLS & REQUIREMENTS

Excellent verbal and written communication skills
Polite, friendly and professional
Attention to detail
Organisation skills
Ability to look for continuous improvements
Strong team player
Ability to build rapport via phone, chat, email
Competent in Microsoft Office
Customer Service experience
Flexibility/adaptability managing multiple tasks
Problem-solving and analytical skills
Positive can-do attitude
Self-motivated

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.

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