Customer Service

Employal • Permanent • Dorking, Surrey, England, United Kingdom • £25k - £27k / year • 6h ago

Customer Service
Dorking
Office Based, Permanent
£25,000 - £27,000

Do you enjoy speaking to customers and building relationships with a wide range of businesses?

Would you like a role where no two days are the same, giving you the opportunity to support customers via telephone, email and web chat?

This is not a traditional call centre position. Our award winning client believes in developing people, providing genuine career opportunities and ensuring that every team member feels valued.

One moment, you could be helping a sole trader who runs their own plumbing business and the next, supporting a large technology company with hundreds of employees. Every interaction is different, and you will play a key role in delivering an exceptional customer experience. Whether you already have customer service experience or are looking for your first professional office-based role, this could be the perfect opportunity.

The Company

Our client is a growing and established digital services business with a strong reputation for delivering excellent customer service. Due to continued growth, they are looking to train and develop the right candidate within their busy client services team.

The Role

Respond to customer enquiries via telephone, email and web chat
Provide friendly and professional customer support
Resolve customer queries and escalate where necessary
Update customer information on the customer relationship management system
Work closely with internal teams
Follow up with customers to ensure satisfaction
Support with general administrative tasks

The Candidate

Passionate about delivering excellent customer service
Excellent written and verbal communication skills
Positive, organised and eager to learn
Comfortable speaking with customers over the phone
Strong problem solving skills and attention to detail
Ability to manage workloads and prioritise tasks
A team player with a proactive attitude

In Return

£25,000 to £27,000 salary
Full training provided
Supportive and friendly team
Modern office environment
Casual dress code
Excellent career progression opportunities

Interested? Click 'Apply' today.

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