Customer Service & Sales Administrator

Parkside • Permanent • Uxbridge, Greater London, England, United Kingdom • 8h ago

Customer Service & Sales Administrator
Are you a highly organised customer service professional with experience in sales administration and export coordination? Do you thrive in a fast-paced environment where no two days are the same?
We are looking for a proactive and detail-oriented Customer Service & Sales Administrator to join a busy and growing team. This is a varied and rewarding role supporting both UK and international customers while helping deliver exceptional service standards.
The Role
You will play a key role in managing customer relationships, processing orders, coordinating export shipments, and supporting wider sales and operations teams. Working closely with colleagues across Sales, Supply Chain, Accounts, Marketing, and Logistics, you will help ensure a smooth customer journey from enquiry through to delivery.
This role would suit someone with strong administration skills, excellent communication abilities, and previous experience within customer service, export administration, or international logistics.
Key Responsibilities
Customer Service & Sales Support

Manage inbound customer enquiries via phone and email
Process customer orders accurately and efficiently
Provide day-to-day support to the sales team
Issue invoices and credit notes
Maintain customer pricing and account information
Resolve customer queries relating to products, stock, pricing, shortages, and deliveries
Coordinate with supply chain and warehouse teams regarding stock availability and bulk orders
Manage warranty claims from investigation through to resolution

Amazon & Customer Portal Management

Process Amazon orders and acknowledgements
Maintain and update ASIN codes
Resolve pricing discrepancies and shortage claims
Manage customer portals for key accounts

Export Customer Service & Administration

Coordinate export orders from receipt through to dispatch
Prepare and manage export documentation including:
- Commercial invoices
- Packing lists
- Certificates of origin
- Shipping and customs documentation
- Letters of credit
- Country-specific export paperwork
Arrange collections and shipments with freight providers
Liaise with freight forwarders, customs brokers, and shipping agents
Support customers with international freight quotations
Ensure compliance with international trade regulations and customs requirements
Prepare Dangerous Goods Notes (DGN) and Chamber of Commerce certifications
Monitor delivery schedules and resolve shipment or documentation issues

Team Support & Continuous Improvement

Help foster a positive, high-performance team culture
Support team coordination and scheduling
Assist with developing and improving Standard Operating Procedures (SOPs)
Identify opportunities for process improvements and efficiencies

Skills & Experience Required

Previous experience in customer service, sales administration, export administration, or international logistics
Strong knowledge of export documentation and shipping procedures
Excellent organisational skills and attention to detail

You may also be interested in these jobs

Guest Experience & Reservations Advisor

Tablebook Me Ltd • Permanent • Hertford, Hertfordshire, England, United Kingdom • £25.40k / year • 5d ago

Customer Services Premium-Ad

Hertford | Up to £25,396 + bonus | Full training | Career progression Do you love helping people and solving problems and can you communicate confidently on the phone and in writing? Tablebook.me is hiring a Guest Experi...

5d ago

Apply

Sales Administrator (Engineering / Manufacturing)

Ernest Gordon Recruitment Limited • Permanent • London, Greater London, England, United Kingdom • £35k - £40k / year • 8h ago

Customer Services

Sales Administrator (Engineering / Manufacturing) £35,000 - £40,000 + Annual bonus + Outstanding Career Opportunities + Unrivalled Training & Development + Company Perks Scheme East London Are you a capable and detai...

8h ago

Apply

Sales Administrator & Customer Service Executive

Vanta Staffing Limited • Permanent • High Wycombe, Buckinghamshire, England, United Kingdom • £27k - £30k / year • 8h ago

Customer Services

Sales Administrator & Customer Service Executive Salary: £26,000 – £30,000 Location: High Wycombe Job Type: Full Time Monday to Friday 0800 to 1700 & a Friday a 1600 finish Join a Fast-Paced, Customer-Focused Tea...

8h ago

Apply

Bathroom Sales Designer (Uncapped Commission)

Ernest Gordon Recruitment Limited • Permanent • London, Greater London, England, United Kingdom • £28k - £32k / year • 8h ago

Customer Services

Bathroom Sales Designer (Uncapped Commission) London £28,000 - £32,000 (OTE £65,000) + Progression + Training + Company Bonus + Great Earning Potential with UnCapped Comission Are you a Sales Designer with a background i...

8h ago

Apply

Call Centre Sales Advisor

Pertemps London • Permanent • London, Greater London, England, United Kingdom • £26.52k / year • 8h ago

Customer Services

An exciting opportunity has arisen to join a well-established and growing organisation as a Call Centre Sales Advisor . We are looking for a motivated and customer-focused individual who enjoys building relationships, ac...

8h ago

Apply

Get more jobs like this

Create a free job alert