Customer Service Liaison Officer

Staffline • Permanent • Farnborough, Hampshire, England, United Kingdom • £15.51 / hour • 6h ago

We are seeking professional, customer-focused individuals to join our team supporting a prestigious private aviation facility in Farnborough.

Apply today to work as a Customer Service Liaison Officer!

Contract Information:

Location: Farnborough
Rate of Pay: £15.51 per hour
Shift Pattern: Monday to Friday
Hours: 06:00am - 14:00pm / 10:00am - 18:00pm

Your Time at Work

As a Customer Service Liaison Officer you will be responsible for:

- Delivering exceptional customer service in a high-end private aviation environment
- Greeting and assisting VIP customers
- Transporting Customers to/from accommodation locally
- Booking accommodation/taxis for customers
- Escorting customers within security restricted areas
- Assisting with customer communication with the operations team
- Alarm and CCTV monitoring
- Incident report writing
- Monitoring and responding to operational emails and visitor requests
- Supporting emergency procedures and security incidents
- Completing any other reasonable tasks that are required by the company / Line manager.

Our Perfect Worker

To be considered for employment with G4S in this role, you must be able to meet the following minimum requirements:

- Unrestricted right to work full time in the UK for a minimum period of 12 months
- Must be a UK resident for the last 3 years
- Exceptional verbal and written English communication skills
- A polished, professional, customer-focused approach
- Previous customer service experience (aviation, corporate, concierge, front-of-house, or high-profile environments desirable)
- Strong computer literacy and confidence using multiple systems
- The ability to remain calm under pressure
- Excellent personal presentation and professionalism
- Flexibility to work ad hoc relief shifts
- Full UK Driving Licence is essential
- Must be able to pass the CRC check
- Must be able to pass all required training
- Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period.
- Be able to stand for long periods.

Key Information and Benefits

- Free car parking on site
- Good links to public transport
- Uniform provided
- PPE provided
- Full training provided
- Opportunities for overtime

Job ref: 1G4S (G565)

G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

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