Operations & Customer support assistant

Think Specialist Recruitment • Permanent • Hemel Hempstead, Hertfordshire, England, United Kingdom • £26k - £30k / year • 1d ago

Location: Hemel Hempstead
Hours: 8:30am - 4:30pm
Salary: £26,000 - £30,000

We are recruiting on behalf of a well-established specialist distributor business based in Hemel Hempstead. This isn't the first time we've recruited for this lovely bunch of people and I'm very excited to be doing so again. It's a fantastic opportunity with someone with some form of experience and open to more entry-level candidates with the right attitude as full training will be provided.

This role would suit someone with a genuine interest in technology, someone who enjoys a varied role and wants to build a long-term career within the industry.

You'd be working a shift of Monday to Friday, working 8.30am to 4.30pm with an hours lunch break and based in the Maylands area in Hemel Hempstead, a few minutes walk from the shops.

For this position it will be paying £26k to £30k for the right person and varying by level of experience.

The Role

This is a varied position combining warehouse operations with customer support and product administration.

You'll be responsible for preparing customer orders, managing returns and repairs, maintaining equipment and providing first-line support to customers via phone and email. You'll also have the opportunity to attend industry trade shows and events from time to time.

Key Responsibilities

Receiving, checking and booking in deliveries.
Picking, packing and dispatching customer orders.
Managing customer returns and repair requests.
Preparing and maintaining demo equipment.
Providing first-line support to customers by phone and email.
Updating CRM systems and maintaining accurate records.
Liaising with suppliers, service centres and internal departments.
Monitoring stock levels and assisting with stock control.
Supporting the wider operations team with day-to-day warehouse activities.
Attending industry exhibitions and trade shows when required.

About You

We're looking for someone who:

Has a genuine interest in technology.
Is confident speaking with customers over the phone.
Has excellent written communication skills and can write professional emails.
Has good attention to detail and a strong memory for processes and product information.
Is organised and able to manage a variety of tasks.
Enjoys providing excellent customer service.
Is comfortable using computers and learning new systems.
Works well both independently and as part of a team.
Previous warehouse, logistics or customer service experience would be an advantage

What's on Offer?

Full product and systems training.
Opportunity to work with leading professional brands.
Friendly and supportive team.
Varied role combining warehouse, customer support and administration.
Opportunity to attend industry trade shows and events.
Long-term career development within a growing specialist business.
Monday to Friday working hours with no weekend work.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract roles across administration, customer service, HR, accountancy & finance, sales support, marketing and IT support.

You may also be interested in these jobs

Customer Relationship Manager

Barchester Healthcare • Permanent • Hitchin, Hertfordshire, England, United Kingdom • 7h ago

Marketing

Competitive salary plus commission (12 month Maternity cover) Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who wil...

7h ago

Apply

Ecommerce & Social Media Administrator

Parkside • Permanent • Ruislip, Greater London, England, United Kingdom • 7h ago

Marketing

E-Commerce & Social Media Administrator Are you organised, creative, customer-focused, and looking to build a career in digital business and marketing? We are recruiting for an exciting newly created position within...

7h ago

Apply

Stories and Content Manager

Michael Page • Permanent • London, Greater London, England, United Kingdom • £44k - £47k / year • 7h ago

Marketing

Develop and deliver engaging content and storytelling across multiple channels Collaborate with stakeholders to support campaigns, awareness, and fundraising goals Client Details A leading charitable organisation focused...

7h ago

Apply

Social Media Officer

Michael Page • Permanent • London, Greater London, England, United Kingdom • £33k - £36k / year • 7h ago

Marketing

Manage social media content, campaigns, and community engagement across multiple brands. Use creative content and performance insights to support awareness, fundraising, and audience growth. Client Details A purpose-led...

7h ago

Apply

Accounts payable Team Leader

Source 4 • Permanent • Teddington, Greater London, England, United Kingdom • £40k - £50k / year • 2d ago

Marketing

Our Client is looking for a hands-on leadership role responsible for overseeing the day-to-day operations of the Accounts Payable function while leading and developing a small AP team. The successful candidate will ensur...

2d ago

Apply

Get more jobs like this

Create a free job alert