Customer Support Agent

Hays Business Support • Temporary • Bristol, Bristol, England, United Kingdom • £13 - £16 / hour • 2d ago

Customer Support Agent - Central and North Central Bristol

Hours

08:30 to 16:30 Monday to Friday
On site
Temp duration 6 weeks

The role of Customer Support Agent:

Assisting customers by phone and email to provide tailored advice and support
Delivering a high standard of customer service during busy and slow periods
Handling sensitive and sometimes complex enquiries with professionalism and care
Accurately logging all interactions on the CRM system
Referring callers to specialist teams when appropriate
Liaising with internal departments to resolve enquiries effectively
Managing and prioritising workload in line with service demand

The ideal Customer Support Agent:

Experience in a call centre, customer service agent, student support agent or similar role is required
Excellent verbal and written communication skills
Strong organisational and time management skills
Good IT skills and the ability to learn new systems quickly
Ability to work independently and use initiative
A professional, empathetic approach with a strong understanding of confidentiality

This position will be starting in August 2026.

You'll be working for a public sector organisation based in central and north central Bristol.

You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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