Customer Success Manager

Acorn by Synergie • Permanent • Belfast, Belfast, Northern Ireland, United Kingdom • 1w ago

Belfast, Northern Ireland | Competitive Salary | Full-Time | Permanent

Introduction

Join a Growing Business Where Customer Experience Drives Success

Are you a highly organised and customer-focused professional who thrives in a fast-paced environment? Do you enjoy coordinating multiple priorities, building strong customer relationships, and ensuring operations run smoothly behind the scenes?

Our client is a rapidly growing provider of specialist technical and compliance services, supporting organisations across highly regulated industries. Due to continued expansion, they are seeking a Customer Success Manager to join their Belfast team and play a key role in delivering an exceptional customer experience while supporting day-to-day operational performance.

This is an excellent opportunity for someone looking to develop a long-term career within customer operations, service delivery, or business support, with exposure to a growing and dynamic organisation.

The Role

As Customer Success Manager, you will be at the centre of customer and operational activity, ensuring work is scheduled efficiently, reports are delivered accurately, invoices are processed correctly, and customers receive timely and professional support.

Working closely with customers, technicians, and internal stakeholders, you'll help maintain high service standards while contributing to the smooth running of the business.

No two days will be the same, making this an ideal role for someone who enjoys variety, problem-solving, and taking ownership of their work.

Key Duties

Act as a key point of contact for customer enquiries and requests.
Deliver prompt, professional, and solutions-focused customer support.
Build positive relationships with customers and internal teams.
Resolve issues relating to scheduling, reporting, and invoicing.
Coordinate customer visits and technician schedules.
Support engineers and technicians with administrative requirements.
Monitor workflows to ensure work is completed efficiently and on time.
Maintain accurate records and documentation.
Prepare quotations and customer costings.
Support monthly and ad-hoc invoicing activities.
Ensure billing accuracy and resolve discrepancies where required.
Assist with accounts receivable and customer payment follow-up.
Review technician reports for accuracy, completeness, and presentation.
Verify reports against schedules and job requirements.
Coordinate amendments and updates when necessary.
Ensure documentation meets internal quality standards before customer delivery.
Assist with audit preparation and compliance activities.
Raise purchase orders and coordinate equipment-related logistics.
Support office administration and operational processes.
Help maintain company assets and resources, including fleet coordination and office supplies.

Requirements

1-4 years' experience within customer service, operations, administration, service coordination, or a similar role.
Excellent communication and relationship-building skills.
Strong attention to detail and accuracy.
Ability to manage multiple priorities and deadlines.
Proficiency with Microsoft Office, including Excel.
A proactive and solution-focused approach.
Strong sense of accountability and ownership.

Desirable

Experience with invoicing, billing, or financial administration.
Experience using CRM, scheduling, or operational management systems.
Exposure to quality, compliance, or audit-driven environments.
Experience supporting field-based or engineering teams.

What We Offer

Competitive salary.
Opportunity to join a growing and ambitious organisation.
Varied and rewarding role with genuine responsibility.
Supportive and collaborative team environment.
Professional development and long-term career progression opportunities.
Exposure to multiple business functions including customer service, operations, quality, and commercial support.
Monday to Friday working pattern.

Interested?

Apply now to join a growing organisation and play a key role in delivering exceptional customer service while supporting operational excellence.

Acorn by Synergie acts as an employment agency for permanent recruitment.

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