Customer Care Executive

Elizabeth Michael Associates LTD • Permanent • Nottingham, Nottingham, England, United Kingdom • £13.22k / year • 11h ago

Customer Care Executive – PART TIME 20 HOURS PER WEEK

Monday – Friday 10am – 2pm

£12.71 Per hour

NG7, Nottingham

Looking for someone to start as soon as possible

Role Purpose

To provide high quality administrative, customer service and operational support, ensuring the smooth and efficient delivery of services to customers and internal stakeholders. The role is responsible for managing enquiries, maintaining accurate records, supporting business processes and contributing to a positive customer experience.

Working collaboratively across departments, you will help ensure that activities are completed accurately, efficiently and in line with company policies, procedures and quality standards, while supporting the achievement of wider business objectives.

Role Responsibilities

Provide administrative support across the customer and sales journey, including maintaining client records, managing electronic documentation, processing communications, booking confirmation calls, issuing results and dispatching client materials
Handle inbound and outbound customer enquiries, identify upselling opportunities
Manage the shared inbox and telephone enquiries, ensuring customers receive a professional and responsive service
Liaise effectively with internal departments and external providers to coordinate activities and resolve customer queries
Maintain accurate and timely updates within Salesforce and other business systems
Ensure compliance with GDPR, company policies, standard operating procedures, and quality management requirements
Complete all mandatory training and promptly report any compliance, quality or health and safety concerns

Skills & Experience Required

Experience in an administrative and customer service
Strong organisation and time management skills
Excellent written and verbal communication
High attention to detail, especially with sensitive data
Confident using IT systems and CRM platforms
Ability to prioritise and manage workload effectively
Proactive, solution-focused approach
Experience handling GDPR-sensitive data

EMA25

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