Customer Service Administrator

Think Specialist Recruitment • Permanent • Chesham, Buckinghamshire, England, United Kingdom • £29k - £32k / year • 6d ago

Customer Service Administrator

Location: Chesham
Salary: £29,000 - £32,000 depending on experience
Hours: Monday - Friday, 8:00am - 5:00pm
Fully Office-based

About the Company

We are looking for a Customer Service Administrator to join a well-established business to support their busy and growing team.

This varied role would suit an organised administrator with strong customer service skills who enjoys working in a fast-paced environment and building positive relationships with customers and colleagues.

The Role

This is a varied administration role supporting a busy team who are managing multiple projects.

You will be responsible for coordinating appointments, managing resident communications, maintaining accurate records and producing reports to support the smooth delivery of projects.

This role would suit someone who enjoys administration, has strong organisational skills and takes pride in delivering excellent customer service.

Key Responsibilities

Coordinating appointments for surveys, inspections and planned works
Sending letters, emails and updates to residents
Maintaining accurate records, databases and communication logs
Updating trackers and project information
Monitoring appointments, cancellations and access requests
Recording and tracking resident enquiries and complaints
Producing weekly and monthly reports
Supporting project mobilisation and administration
Preparing meeting agendas, minutes and action logs
Managing diaries and supporting scheduling activities
Liaising with residents, site teams and project managers
Providing general administrative support to the wider team

About You

We are looking for someone who:

Has previous administration experience
Has excellent communication skills, both written and verbal
Is highly organised and able to manage multiple tasks
Has strong attention to detail
Is confident using Microsoft Office, including Word, Excel and Outlook
Has a professional and friendly telephone manner
Can work well independently and as part of a team
Enjoys providing excellent customer service
Remains calm and professional when dealing with enquiries or complaints

Experience within property, maintenance, construction, housing or customer service environments would be an advantage.

What's on Offer?

Salary of £29,000 - £32,000 depending on experience
28 days holiday including bank holidays
Workplace pension
Ongoing training and development
Friendly and supportive team environment
Long-term career opportunities within a growing business

If you're an organised administrator with excellent customer service skills and are looking for your next opportunity, we'd love to hear from you.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract roles across administration, customer service, HR, accountancy & finance, sales support, marketing and IT support.

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