Customer Service Advisor (SAP)

Meridian Business Support • Permanent • Heywood, Greater Manchester, England, United Kingdom • £15.14k / year • 9h ago

Customer Service Advisor (Part Time)| Heywood Distribution Park, Heywood | 20 hours per week (Monday to Friday, 9:30am to 2:00pm) |£15,135 + 10% bonus + strong benefits package
Meridian Business Support are recruiting for a Customer Service Advisor to join a well-established organisation within the healthcare sector. This part-time position offers consistent weekday hours, a collaborative team environment, and the opportunity to build your experience across customer service, order processing and sales support. This role is ideal for candidates with SAP experience and a background in customer service, customer support or sales administration, looking for a stable, long-term position.

As a Customer Service Advisor, you will be responsible for delivering high-quality service across multiple customer touchpoints while supporting order processing and sales activity.

Your duties will include:

Acting as the first point of contact via phone, email and online systems, handling customer enquiries and orders
Processing orders accurately using SAP, CRM systems (Salesforce) and internal platforms
Managing stock availability queries and resolving customer issues effectively
Building strong relationships with customers and internal teams to deliver a seamless service
Supporting sales activity by identifying opportunities and promoting suitable products
Working to KPI targets and maintaining high levels of accuracy and service standards

To be considered for this Customer Service Advisor role, you will need:

Previous experience in customer service, customer support, sales support or order processing
Working knowledge of SAP and ideally CRM systems such as Salesforce
Experience working towards targets or service level agreements (SLAs)
Strong communication skills with a confident and professional telephone manner

Experience within healthcare, medical devices or a regulated environment would be an advantage but is not essential.

Benefits and package

10% performance bonus
Pension scheme with employer contribution
Private healthcare
Life assurance (4x salary)
Company sick pay and additional protection benefits
Enhanced family-friendly policies
Employee recognition and reward schemes

You will be joining a supportive and collaborative environment where training and development are encouraged, and where your contribution directly supports customers within an essential sector.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.

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