Customer Service Specialist

Mobility in Motion • Permanent • Alfreton, Derbyshire, England, United Kingdom • 1w ago

Customer Service Specialist

Location: Alfreton, DE55 7RG (close to the train station)
Salary: Competitive basic salary plus bonus opportunities (DOE)
Contract: Full-time | Permanent
Benefits: 23 days holiday plus bank holidays, Auto-enrolment pension scheme, Life insurance cover, Profit Related Pay, Free on-site parking, Employee Assistance Programme, Holiday purchase scheme and Car purchase scheme, Full training provided.

Help Change People’s Lives Through Better Mobility!

At Mobility in Motion (MiM), we believe everyone deserves the freedom and independence that accessible travel provides.

As a family-owned business with a growing UK and international presence, we specialise in innovative vehicle adaptations and mobility solutions that genuinely improve everyday life. Our culture is friendly, supportive and collaborative, with a real focus on helping both our customers and our employees thrive.

We are now looking for a compassionate and customer-focused Customer Service Specialist to join our Commercial Team in Alfreton.

This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering exceptional customer experiences in a rewarding and purpose-driven environment.

The Role

As a Customer Service Specialist, you’ll support customers throughout their entire journey — from initial enquiry through to installation — helping them find the right mobility solutions for their individual needs.

This is not a cold-calling sales role. Instead, you’ll manage a combination of inbound enquiries and proactive follow-up calls, providing advice, guidance and reassurance every step of the way.

You’ll work closely with customers, assessors and internal teams to ensure a smooth and positive customer experience from start to finish.

Key Responsibilities

• Handling inbound enquiries via phone, email, live chat, website enquiries and marketing campaigns
• Advising customers on suitable products and services based on their individual mobility needs
• Providing considerate and supportive guidance throughout the decision-making process
• Responding to customer enquiries professionally via phone, email and written communication
• Offering basic technical assistance relating to products and services
• Booking online and field-based customer assessments
• Arranging appointments with potential customers
• Coordinating and confirming installation appointments
• Maintaining accurate customer records and updating the internal database
• Resolving customer queries and sales-related issues efficiently and professionally
• Building strong relationships with both new and existing customers
• Supporting wider commercial team activities where required

About You

We’re looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service.

You’ll be a strong communicator with excellent listening skills, able to build trust and confidently guide customers through what can often be an important and emotional purchasing decision.

Ideally, you will have:

• Previous experience in customer service, sales support or a customer-facing role
• Excellent verbal and written communication skills
• A professional and friendly telephone manner
• Strong attention to detail and organisational skills
• The ability to work calmly and efficiently in a busy environment
• A positive, empathetic and patient approach to customer interactions
• Good IT and administration skills
• A proactive and self-motivated attitude

Most importantly, we’re looking for someone who cares about delivering the right outcome for the customer — not simply hitting targets.

Why Join MiM

At MiM, the work you do has a real impact. Every day, you’ll help customers improve their independence, confidence and quality of life through accessible mobility solutions.

You’ll join a supportive and growing business where your contribution is genuinely valued, with full training and ongoing support provided from day one.

If you’re looking for a rewarding career where you can make a positive difference every day, we’d love to hear from you.

No agencies please.

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