Online Live Chat Agent (Hybrid)

Huntress - Maidstone • Permanent • Remote (Maidstone, Kent, England, United Kingdom) • £26k / year • 1d ago

Online Live Chat Agent

Location: Kent (Hybrid - 2 days in the office, 3 days working from home)
Salary: £26,200 per annum

Please only apply if you are based in Kent.

Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced environment?

We are currently recruiting for an Online Live Chat Agent to join our client's growing customer support team. This is a fantastic opportunity to join a modern, customer-focused business offering a hybrid working arrangement and a supportive team environment.

As the first point of contact for customers, you will play a key role in delivering a positive customer experience, responding to enquiries via live chat and email, and ensuring issues are resolved efficiently and professionally.

What You'll Be Doing:

Responding to customer enquiries via live chat and email in a timely and professional manner
Providing accurate information and support to customers
Investigating and resolving customer issues, escalating more complex cases where necessary
Maintaining detailed and accurate customer records
Working closely with internal teams to ensure customer queries are resolved effectively
Delivering a positive customer experience with every interaction

What We're Looking For:

Excellent written and verbal communication skills
Strong attention to detail and problem-solving abilities
Previous experience in customer service, contact centre, live chat, retail, hospitality, or a similar customer-facing role
Ability to manage multiple conversations and tasks simultaneously
A positive, proactive, and customer-focused approach
Good IT skills and confidence using multiple systems

What's in It for You?

Hybrid working - 2 days in the office and 3 days from home
Competitive salary of £26,200
Full training and ongoing support
Opportunity to develop your customer service career within a growing organisation
Friendly and collaborative team environment

If you're looking for a role where you can make a real difference to customers while enjoying the flexibility of hybrid working, we'd love to hear from you.

Apply now with your CV!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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