Customer Services Assistant

Office Angels • Permanent • Robertsbridge, East Sussex, England, United Kingdom • £27k / year • 3h ago

Customer Services Assistant
Permanent
Robertsbridge
£27K, Company bonus, year on year annual leave growth, health care cash back plan, remote location - you will need to drive for this role (free parking on site).

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive environment? Our client, is seeking a Customer Services Assistant to join their vibrant team!

As a vital member of the Operations department, you'll play a crucial role in ensuring customers receive outstanding service. If you're proactive, detail-oriented, and dedicated to customer satisfaction, we want to hear from you!

Key Responsibilities:

Order Processing: Accurately enter customer orders into the ERP system, resolve discrepancies, and ensure timely despatch from the warehouse.
Customer Support: Handle phone and email inquiries, providing product information, pricing details, and basic technical advice.
Coordination: Collaborate with the Sales & Operations teams to arrange on-site support and follow up on customer feedback.
Logistics Support: Track deliveries, manage back orders, and arrange collections for incorrect or surplus stock.
Export Assistance: Help with export paperwork, including invoices and packing lists.
Invoice Issuance: Process sales invoices and maintain accurate data in the ERP system.

What We're Looking For:

Positive Attitude: A self-motivated individual who goes the extra mile for customers.
Attention to Detail: Accuracy is key in order processing and customer interactions.
Communication Skills: Clear and professional communication, both written and verbal.
Problem Solving: Ability to handle customer inquiries and issues efficiently, with a calm and friendly approach.
Logistics Knowledge: Experience in back-office logistics or stock movement management (preferred).
Experience: Previous customer service or administration experience is ideal. Familiarity with export paperwork and CRM systems is a bonus, but not essential.

Why Join Us?

At our client's organisation, we value our employees and offer opportunities for personal growth and development in a supportive, inclusive environment. You'll be part of a team dedicated to making a positive impact on the environment while fostering long-term customer relationships.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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