Customer Service Administrator

Vibe Recruit • Permanent • Blackwood, Caerphilly, Wales, United Kingdom • £26k / year • 3d ago

Vibe Recruit is recruiting for a Customer Services Administrator on behalf of a leading manufacturing client in Blackwood.

This is a fantastic opportunity for an organised and customer-focused professional to join a busy team, supporting customers and internal departments to ensure orders are processed accurately and delivered on time.

Location: Blackwood
Salary: £26,000 per annum
Hours: Monday to Friday, 08:30 - 17:00

Key Responsibilities:

Process and manage customer orders from receipt through to delivery.
Liaise with Planning, Logistics, Production, and Sales teams to ensure smooth order fulfilment.
Build and maintain strong customer relationships.
Handle customer enquiries, complaints, and delivery issues.
Maintain accurate customer records and order information.
Produce customer reports and provide regular updates on order status.
Support continuous improvement initiatives and identify process improvements.

Requirements:

Previous customer service or account administration experience, ideally within a B2B environment.
Strong communication and organisational skills.
Proficient in Microsoft Office, particularly Excel and Outlook.
Experience using CRM, ERP, or order management systems.
SAP experience would be advantageous.
Manufacturing industry experience is desirable but not essential.

If you're looking for a varied customer service role within a fast-paced manufacturing environment, apply today through Vibe Recruit.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

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