Customer Support Administrator

Focus Resourcing • Temporary • Cardiff, Cardiff, Wales, United Kingdom • £12.80 - £13 / hour • 1d ago

Are you available immediately? We are looking for a Customer Support Administrator to join our superb client on a Temporary basis, starting asap.

This is a Temporary role running until the end of July, however, this could be extended.

Working in a friendly, supportive team, you will answer first line phone calls from customers looking for technical support.

Due to location, candidate will ideally have access to their own transport.

Hourly Rate: £12.82 per hour

Hours: Full time, 37.5 hours per week.

Shifts: 9am - 5:30pm Monday to Friday.

What you'll be doing:

Provide telephone and email support to customers throughout the UK.
Co-ordinate engineer visits to customer sites and escalate service requests.
Deal with any concerns over the phone and complete call incident reports.
Update and maintain the company database.

What we're looking for:

Good attitude and communication style when dealing with customers
Competent PC user including Microsoft package.
Professional approach and customer focused.

Car driver Essential unless you live CF23 area.

If you're available immediately, looking for a friendly team and work environment to join, and have good PC and customer service skills - we want to hear from you!

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