Customer Service Advisor

hireful • Permanent • Newport, Telford and Wrekin, England, United Kingdom • £27.20k / year • 3h ago

A growing UK-based technical distribution business is seeking a Customer Service Advisor / Account Administrator, to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth. Join a fast-paced environment where accuracy, communication, and teamwork are highly valued!

Location: Bristol and commutable from surrounding areas including Newport, Downend, Kingswood, Fishponds, Bradley Stoke, Emersons Green, Staple Hill and Yate.

This customer-focused role offers a starting salary of £27,200 per annum, along with an attractive benefits package. Standard working hours are Monday to Friday, 8:30am to 5:00pm, with a one-hour lunch break. However, flexible or part-time working arrangements will be considered for the right candidate.

This includes up to 33 days’ holiday (20 days plus Bank Holidays increasing to 25 days with service), an Employee Rewards scheme offering flexible ‘quirky perks’ such as late starts, early finishes, extended lunches, and complimentary food and drink, plus access to an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme, and Life Assurance. You’ll also be joining a friendly, supportive team where you’ll be made to feel welcome from day one.

What will you be doing?

Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
Process customer orders accurately, ensuring all information is recorded correctly on internal systems
Identify required parts based on engineer/customer information and source from suitable suppliers at competitive pricing
Raise quotations, monitor orders, and support contract administration across multiple accounts and customers
Assist with reporting, invoice allocation, credit monitoring, and general administrative support within the team

What will you bring to the role?

Strong communication skills with a confident and polite telephone manner
Excellent attention to detail with the ability to manage multiple tasks and deadlines
Good organisational skills and ability to prioritise workload effectively
Competent IT skills, and a good level of Maths of English - Training will be provided on IT systems
Previous experience in an administrative or customer service-based role is desirable

You will be supported with full training and ongoing development to help you build confidence and progress within the business. Whether you're an experienced Customer Service Advisor, Call Centre Agent, Sales Support Administrator or simply someone with strong communication skills and a customer-first attitude, we'd love to hear from you.

This is a fantastic opportunity for someone who enjoys varied administrative work in a busy, customer-focused environment and is looking to build a long-term career with development potential. If you are proactive, reliable, and eager to learn, apply today.

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