Customer Service Advisor

Anderson Wright Consulting • Permanent • Stoke-on-Trent, Stoke-on-Trent, England, United Kingdom • £26.50k / year • 4h ago

CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

Dealing with high volume incoming calls
Resolving customer issues in a timely manner
Liaise with external contractors to arrange and manager resolutions to the queries raised
Dealing with a variety of questions and queries
Promoting the benefits of using the services the company provides
Assisting with contract renewals and retaining customers
Dealing with complaints
Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

Excellent communication skills
You must have experience dealing with customers on the telephone
Able to manage and conclude difficult calls and complaints with empathy and understanding
Passionate about helping people
Team player
Able to work in a fast-paced environment
Excellent PC skills
Problem solver
Patient
Able to work under pressure
Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

Week One Shifts: 8am-4.30pm
Week Two Shifts: 9am – 5.30pm
Week Three Shifts: 10.30am-7pm
Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
20 days holiday plus Bank Holidays
Onsite Parking
£(phone number removed) plus performance bonus
Fantastic opportunity to build a career
Recreational break out rooms
Excellent ongoing training and support
Fun days and events
Feel valued everyday
Recognition awards

Follow us on twitter #awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – TALKE – £26,500 plus performance bonus

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