Customer Services Advisor

Howard James Recruitment Consultancy Ltd • Permanent • Knutsford, Cheshire East, England, United Kingdom • £26k - £28k / year • 2d ago

Customer Service Representative (Level 1)

Location: Knutsford, Cheshire (Office Based)
Hours: 40 hours per week on a rotating shift pattern

Howard James Recruitment are recruiting for a Customer Service Representative to join a growing technology business providing services to large enterprise customers across multiple sectors.

This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers, helping to ensure the smooth operation of a cloud-based platform while supporting incident resolution, service requests and ongoing service improvements.

Benefits

28 days holiday including bank holidays
Ongoing training and development
Career progression opportunities
Exposure to enterprise-level technology environments

Key Responsibilities

Act as the first point of contact for customer enquiries and support requests
Provide a high level of customer service and regular client updates
Monitor platform performance using system monitoring tools
Identify, log and resolve incidents in a timely manner
Escalate complex issues to specialist teams where required
Process and manage customer service requests in line with agreed service levels
Investigate recurring issues and assist with root cause analysis
Maintain accurate records and contribute to internal knowledge bases
Liaise with internal departments to ensure customer requirements are met
Build positive relationships with customers and stakeholders
Support continuous improvement initiatives across service delivery
Work collaboratively with colleagues to achieve team objectives

Skills & Experience

Previous experience within a customer service, service desk, helpdesk or support environment
Excellent verbal and written communication skills
Strong problem-solving and troubleshooting abilities
Proactive approach with strong attention to detail
Ability to prioritise workload and work independently
Comfortable working in a fast-paced operational environment
Strong team player with a collaborative attitude
Experience within a SaaS, technology or IT services environment would be advantageous
Knowledge of incident management and problem management processes is desirable
Exposure to Microsoft Azure or cloud-based platforms would be beneficial

Additional Information

Occasional out-of-hours support may be required for critical incidents
Full training will be provided
Applicants must be able to work the rotating shift pattern detailed above

If you are passionate about customer service and enjoy working within a technology-driven environment, we would love to hear from you.

You may also be interested in these jobs

Customer Service Advisor

Anderson Wright Consulting • Permanent • Crewe, Cheshire East, England, United Kingdom • £26k - £28k / year • 4h ago

Customer Services

CUSTOMER SERVICE ADVISOR – HOLMES CHAPEL - £26000 - £28000 (SUBJECT TO EXPERIENCE) + EXCELLENT BENEFITS Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences? Join o...

4h ago

Apply

Customer coordinator

Hays Business Support • Temporary • Warrington, Warrington, England, United Kingdom • £13 - £15 / hour • 4h ago

Customer Services

Your new company A housing company based in Warrington are recruiting for a temp to join their busy customer service team till September initially. You will be managing queries from contractors and tenants. Your new role...

4h ago

Apply

Customer Service Advisor

Anderson Wright Consulting • Permanent • Stoke-on-Trent, Stoke-on-Trent, England, United Kingdom • £26.50k / year • 4h ago

Customer Services

CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 months Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The c...

4h ago

Apply

Customer coordinator

Hays Business Support • Temporary • Warrington, Warrington, England, United Kingdom • £13 - £15 / hour • 4h ago

Customer Services

Your new company A housing company based in Warrington are recruiting for a temp to join their busy customer service team till September initially. You will be managing queries from contractors and tenants. Your new role...

4h ago

Apply

Customer Experience Officer

Adecco • Temporary • Oldham, Greater Manchester, England, United Kingdom • £14 - £19.10 / hour • 1d ago

Customer Services

Customer Experience Officer Are you a skilled communicator with a knack for empathy and professionalism? Do you thrive in a customer-focused environment? We have an exciting opportunity for you! About the Project: Join u...

1d ago

Apply

Get more jobs like this

Create a free job alert