Customer Service and Sales Administrator

Adecco • Permanent • Worcester, Worcestershire, England, United Kingdom • £25k - £28k / year • 5d ago

Our client is a dynamic organisation committed to providing top-notch customer service and innovative solutions. They are seeking a passionate and driven Customer Service & Sales Executive to join their enthusiastic team!

Benefits & Perks:

Competitive salary
Comprehensive training and development opportunities
Friendly and supportive work environment
Opportunities for career progression
Employee discounts and perks

Responsibilities:

Provide first-line support via phone, email, LiveChat, and review platforms.
Process sales orders and handle payments efficiently.
Identify and convert cross-sell and upsell opportunities to drive revenue.
Manage customer accounts and ensure a seamless experience.
Monitor and respond to customer reviews, transforming feedback into positive outcomes.
Support product launches and commercial campaigns.

Essential (Knowledge, skills, qualifications, experience):

Minimum 2 years' experience in a customer-facing role with a focus on cross-selling or upselling.
Proven experience with LiveChat and handling inbound queries confidently.
Working knowledge of Office 365 and CRM/order systems.
Strong spoken and written English with good numeracy skills.
Highly organised and able to multitask under pressure while maintaining accuracy.
Customer-focused with strong interpersonal skills and resilience.

Desirable (Knowledge, skills, qualifications, experience):

Excel skills for data management and reporting.
Experience working to commercial KPIs and managing online reputation.

If you're ready to make a difference and join a vibrant team, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience to Gemma at Adecco. Don't miss this exciting opportunity to grow your career in a supportive and energetic environment!

Join us and be part of a team that values your contributions and fosters your success!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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