Customer Service & Sales Support Executive (German)

Universal Business Team • Permanent • Leighton Buzzard, Central Bedfordshire, England, United Kingdom • £35k / year • 3d ago

Customer Service & Sales Support Executive

Fluent German & English
Peterhead, Scotland OR Leighton Buzzard, England
Full Time | Monday-Friday
£35,000 + Performance Bonuses

We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.

We are seeking a fluent German & English speaking Customer Service & Sales Support Executive to support German-speaking customers and the field sales team.

Ideally, you will be available to start at 7:30am (Monday-Friday), however flexibility can be discussed.

The Role - Customer Service at the Core

This position is heavily focused on customer service.

You will manage incoming calls and emails from German-speaking customers, process orders efficiently, follow up quotations, and provide essential support to field-based sales representatives in Germany and surrounding regions.

You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.

Key Responsibilities

Handle incoming customer queries via phone and email in German and English
Process orders accurately and promptly
Send confirmations and resolve issues same day wherever possible
Follow up on outstanding quotations to support order conversion
Support field sales representatives with administrative and customer support tasks
Update and maintain CRM systems
Assist with customer account set-up
Work closely with Operations to ensure smooth fulfilment

Requirements

What We're Looking For

Fluent German & English (written and spoken)
Proven customer service experience
Experience supporting sales teams or processing orders
Strong organisational and prioritisation skills
Professional, adaptable, and self-motivated
Confident using MS Office and CRM systems
Strong communication skills and attention to detail

KPIs

All customer queries responded to same day
Orders received by 4pm processed by end of day
Effective follow-up of quotations to support sales growth

Benefits

Why Join?

£35,000 depending on experience
Performance-based bonuses
Growing international business with real career opportunity
Supportive and collaborative team culture
A role where customer service truly matters

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