Customer Service Executive

Watton Recruitment Ltd • Permanent • Bedford, Bedford, England, United Kingdom • £27.50k / year • 14h ago

Our client based in Wixams (own transport required) are currently recruiting for a Customer Service Executive on a permanent basis. Working Monday to Friday..

Key Responsibilities and Tasks

Client, Customer, and Carrier Interactions
Serve as the first point of contact for client, customer, and carrier queries via phone, email, and ticketing systems (e.g., Query Manager).
Resolve low-level enquiries such as order status updates, delivery tracking, and proof-of-despatch requests.
Escalate complex or sensitive issues to the Account Manager.
Maintain accurate communication records and provide timely updates to clients and customers.
Liaise directly with carriers to assist with client or customer delivery queries.
Uphold Company standards of professionalism in every client and customer interaction.

Account Management Support

Support Account Managers by handling day-to-day administrative requests and updates.
Ensure client requirements are processed accurately and within agreed timeframes.
Assist in preparing and maintaining job briefs, job bags, and supporting documentation.
Keep Account Managers informed of client feedback, issues, or service concerns.
Administration and Order Support
Perform clerical and administrative tasks such as scanning, filing, and creating or updating job bags.

Requirements

Customer Service experience within an office environment
Available immediately
Excellent computer skills
Organised
Can do attitude

You may also be interested in these jobs

PPT Driver/Picker

Barker Ross • Temporary • Northampton, West Northamptonshire, England, United Kingdom • £12.72 / hour • 14h ago

Warehouse & Driving

PPT Driver Wanted - NN4 Area Barker Ross is currently recruiting for an experienced PPT Driver to join a busy warehouse operation based in the NN4 area . Pay & Working Hours £12.72 per hour Monday to Friday 13:30pm -...

14h ago

Apply

PPT Driver/Picker Nights

Barker Ross • Temporary • Northampton, West Northamptonshire, England, United Kingdom • £12.72 / hour • 14h ago

Warehouse & Driving

PPT Driver Wanted - NN4 Area Barker Ross is currently recruiting for an experienced PPT Driver to join a busy warehouse operation based in the NN4 area . Pay & Working Hours £12.72 per hour Monday to Friday 22:00pm -...

14h ago

Apply

Warehouse Stores Operative

SolviT Recruitment Ltd • Temporary • Northampton, West Northamptonshire, England, United Kingdom • £12.71 / hour • 14h ago

Warehouse & Driving

Warehouse Stores Operative Northampton, NN3 07:30 - 16:15 Mon - Thu (early finish Fri) £12.71 p/hour Full Time - Temp to Perm URGENT - Starting ASAP We are looking for an experienced stores operative to join a busy man...

14h ago

Apply

Warehouse Operative

Ideal Recruit Ltd • Permanent • Northampton, West Northamptonshire, England, United Kingdom • £12.93 - £19.40 / hour • 14h ago

Warehouse & Driving

Warehouse Operative – PM Shift (2PM–10PM) | Northampton (NN7) The Results People are currently recruiting Warehouse Operatives for our client based in the Northampton (NN7) area. We are looking for workers for the PM shi...

14h ago

Apply

FLT Driver - Nights

Randstad Delivery • Temporary • Milton Keynes, Milton Keynes, England, United Kingdom • £19.31 / hour • 14h ago

Warehouse & Driving

Are you an experienced FLT Driver? Are you based in or around Milton Keynes? We have an initially temporary role available within the DS Smith site. This role is ideal for someone with previous Warehouse experience, an F...

14h ago

Apply

Get more jobs like this

Create a free job alert