Customer Support Advisor – Sports Industry

Red Door Recruitment • Permanent • St Albans, Hertfordshire, England, United Kingdom • £25k - £30k / year • 6d ago

We are a recruiting for a Customer Support Advisor to join a successful and growing company based in St Albans.

Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere.

As a Customer Support Advisor, you will be responding to all incoming client queries through live chat or telephone - taking full ownership of queries and seeing them through to resolution.

Please note: this role will need to be fully office-based for the first six months. After training, this position will become hybrid with 3 days in the office, 2 days working from home.

What’s in it for you?

Salary: £25k-£30k depending on experience
Hours: Rota across 7 days to include evenings and weekends (earliest start 7.30am, latest finish 10pm)

Weekend shifts are alternating, with one week on followed by one week off.

New joiners will be assigned a week of either all earlies, mids or late shifts. Shifts are as follows:

Early: 7:30am – 4pm
Mid: 11:30am – 8pm
Late: 1:30pm – 10pm

25 days holiday (increasing to 30 after 2 years)
Contributory pension scheme
Life insurance benefit (4x salary)
Private medical insurance
Discounts scheme for gym membership, travel and cinema
Free parking

Key responsibilities:

Responding to customer queries in a timely and professional manner via telephone, live chat and email
Develop proficient product knowledge with an understanding of pricing and business rules, taking full ownership of queries and see them through to resolution
You will create automation/self-service help tools for clients to speed up the customer service process and future proof the business
Answering (within set service levels) inbound generated calls from clients following internal processes
Support with new account openings
This role will also be a key part of the improvement of products and services, by reporting direct feedback obtained during client interactions

What the employer is looking for:

Experience working in a Customer Service office-based position, with a focus on being timely and responsive in your approach
Good sporting interest and current knowledge across a range of major sports and events
Good numeracy and literacy skills with strong commercial and financial awareness
Available to work evenings and weekends to cover live sporting events – this team operates 7 days per week including Bank Holidays

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.

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