B2B Customer Service Agents -3 month FTC

Adecco • Temporary • Marlow, Buckinghamshire, England, United Kingdom • £26k / year • 3d ago

Customer Service Agent (B2B) - Immediate Start

Location: Marlow

Contract: 3 Month Fixed Term Contract
Start Date: Immediate (Monday Start)
Hours: Full Time/ Office based

We're currently recruiting for a Customer Service Agent to join a busy UK Operations team on a 3-month fixed term contract, with an immediate start available (Monday). This is a fantastic opportunity for someone with strong B2B customer service experience to join a fast-paced and customer-focused environment.

Key Responsibilities:

Managing customer interactions via phone, email, and internal systems
Processing and managing customer orders in line with internal SOPs and compliance requirements
Handling general and order-specific enquiries efficiently and professionally
Providing accurate pricing and delivery information
Investigating and resolving customer queries and complaints
Logging all customer interactions and ensuring accurate record keeping
Coordinating with internal teams including Sales, Planning, Logistics, and After Sales Support
Organising workload to meet strict customer deadlines
Supporting continuous improvement within the customer service function
Carrying out ad-hoc duties as required

Skills & Experience Required:

Previous experience within a B2B Customer Service role (essential)
Strong working knowledge of CRM systems (SAP desirable)
Excellent communication skills, both written and verbal
Confident handling complaints and challenging customer situations
Strong attention to detail with accurate data entry skills
Highly organised with excellent time management
Proactive, positive, and customer-focused approach
Strong Microsoft Office skills

This role requires someone who can hit the ground running, thrives under pressure, and is committed to delivering a high level of customer service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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