Customer Service - Housing

Hays Technology • Temporary • Accrington, Lancashire, England, United Kingdom • £18.50 - £18.65 / hour • 13h ago

We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response.
Key Responsibilities

Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
Use Housing Management Systems to manage cases, update records, and track progress.
Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed.
Adhere to policies, service standards, and compliance requirements within the housing sector.

About YouWe're looking for someone who brings:

Essential housing sector experience (social housing, local authority, or housing association).
Strong customer service background with the ability to handle complaints calmly and professionally.
Excellent verbal and written communication skills.
Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.).
A warm, approachable manner with genuine empathy for tenants' needs.
Strong attention to detail and ability to maintain accurate records.
Good problem-solving skills and the ability to work under pressure.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

You may also be interested in these jobs

Customer Service Manager

Henley Executive • Permanent • Oldham, Greater Manchester, England, United Kingdom • £40k - £42k / year • 13h ago

Customer Services

Customer Service Manager Salary: £40,000 – £42,000 Location: Oldham Are you an experienced Customer Service professional looking to join a fast-growing, environmentally focused business? We are recruiting on behalf of...

13h ago

Apply

Sales Administrator

The Clever Fish Recruitment • Temporary • Elland, West Yorkshire, England, United Kingdom • £12.80 / hour • 1d ago

Customer Services

Sales Administrator Excellent Company 9am – 5pm Monday to Friday Elland Temporary 6 weeks - could lead to longer A position has become available for a full-time Sales Administrator for a busy industrial company. The role...

1d ago

Apply

Customer Services Expert

Contechs Consulting • Temporary • Manchester, Greater Manchester, England, United Kingdom • £17.46 / hour • 1d ago

Customer Services

Position Title: Customer Support Expert Duration: 6 Month Contract Location: Manchester £17.46 per hour - Inside IR35 (Umbrella Rate) Position Description: Customer Support Expert (Contact Centre) Position Overview: As a...

1d ago

Apply

Customer Support Advisor

Select Engineering • Temporary • Manchester, Greater Manchester, England, United Kingdom • £17 - £17.46 / hour • 2d ago

Customer Services

Exciting new contract oportunity working for Banking services client based in Manchester Description Customer Support Expert (Contact Centre) Position Overview: As a Customer Support Expert in our contact centre, you wil...

2d ago

Apply

Customer Service Representative

Contechs Consulting • Temporary • Manchester, Greater Manchester, England, United Kingdom • £13.54 / hour • 2d ago

Customer Services Immediate Start

6 Month Contract £13.54 - PAYE Overview Customer Support Expert (Contact Centre) As a Customer Support Expert in our Clients’ contact centre, you will be the first point of contact for Customers and Dealers. The primary...

2d ago

Apply

Get more jobs like this

Create a free job alert