Senior Sales Support Administrator

Aqualine • Permanent • Halifax, West Yorkshire, England, United Kingdom • £25k - £34k / year • 7h ago

Senior Sales Support Administrator - Technical Products

Salary £25,000 to £34,000 basic + benefits (depending on experience)

Home Based - must live in Yorkshire (for occasional meetings and training)

Monday to Friday, between the hours of 9:00am to 5:30pm

About the Company

Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use.

Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector.

The Role

This role would suit someone with experience in sales support, internal sales, customer account management or product support within a product-based business.

Whilst knowledge of heating, plumbing, renewables or similar products would be advantageous, we are equally interested in candidates who have supported customers purchasing technical or specialist products and have experience managing enquiries through to order completion.

Working as part of a small, friendly team, you will play a key role supporting customers, managing enquiries, processing orders and ensuring the smooth running of the sales administration function.

This is a varied role combining customer service, sales support, CRM management, product guidance and commercial administration. You will support customers purchasing physical heating and wellness products, helping them from initial enquiry through to order completion and delivery.

Key Responsibilities

Managing incoming customer enquiries via phone and email
Providing product advice and guidance to customers
Supporting the sales process from enquiry through to order completion
Promoting and selling the company’s range of heating and wellness products
Identifying the right products for customer requirements and upselling where appropriate
Maintaining CRM systems, customer records and sales pipelines
Processing quotations, orders and sales administration accurately
Building strong relationships with customers and providing excellent service throughout the buying process
Assisting with improving and optimising product ranges online
Adding and maintaining products on the website (Magento), including descriptions, images and pricing
Liaising with warehouses and shipping providers to manage deliveries, including international shipments
Checking supplier invoices and identifying discrepancies
Managing stock levels and placing orders with manufacturers
Monitoring competitor pricing and market trends
Supporting website content including blogs and product information

Skills and Experience

Experience in sales support, internal sales, customer account management or product support
Experience supporting customers purchasing physical products rather than services
Confident handling customer enquiries and supporting the sales process from enquiry through to order completion
Strong administration skills with excellent attention to detail
Experience maintaining CRM systems and managing customer records
Comfortable working with quotations, orders, pricing and sales administration
Able to manage multiple priorities and work independently
Strong customer service and communication skills
Good commercial awareness and a proactive approach
Comfortable working within a small business environment where responsibilities are varied
Comfortable working in a home-based environment
High attention to detail and strong administrative skills
Good level of numeracy and written English
Confident using Microsoft Outlook and Excel
Experience with CRM/ERP systems
Experience managing website content (Magento or similar platforms desirable)

Additional Requirements

Dedicated home office space with reliable broadband and minimal background noise
Previous experience working from home is advantageous
A stable work history, with the majority of roles lasting 2+ years

Screening Questions

Please ensure your CV demonstrates:

Longevity in previous roles (typically 2+ years)
Experience working from home
Use of CRM systems and managing sales pipelines
Experience supporting customers through the sales process from enquiry to order completion
Strong sales administration and customer account management experience
Experience adding products to websites and managing product listings
Understanding of pricing and margins
Experience optimising product ranges online
Exposure to online marketplaces (e.g. eBay, Amazon, Linnworks)
Proficiency in Microsoft Outlook and Excel

Additional Information

Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements.

This role has previously been advertised. Please do not reapply if you have already been considered.

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

You may also be interested in these jobs

Lab Manager

PMA Ltd • Permanent • Huddersfield, West Yorkshire, England, United Kingdom • £38k - £41k / year • 3d ago

Work from Home Premium-Ad Immediate Start

£38,000 Benefits: 25 days Holiday and Company Pension 37 Hours per week. 8.00am until 16.30pm Mon-Thurs 8.00am until 16.00 Friday About Us: PMA Ltd, with over 50 years of experience, is a leading supplier to the UK Water...

3d ago

Apply

On boarding & Vetting Administrator

Brook Street • Temporary • Manchester, Greater Manchester, England, United Kingdom • £14.35 - £15.38 / hour • 7h ago

Work from Home

On boarding & Vetting Administrator Trafford Park £14.35 - £15.38 Temporary Contract - 6 Months Immediate Start Available 37.5 Hours per Week We are currently recruiting on behalf of our client based in Trafford Park...

7h ago

Apply

Telemarketing Administrator

Aimee Willow Connex Ltd • Permanent • Manchester, Greater Manchester, England, United Kingdom • £25k - £27k / year • 7h ago

Work from Home

You would be working for a Business News Company, focusing on selling their profile directory and digital advertising solutions Offering fully remote working! With the majority warm leads! Key responsibilities include: C...

7h ago

Apply

Head of Customer Success

Rebel Recruitment Limited • Permanent • Manchester, Greater Manchester, England, United Kingdom • £70k - £85k / year • 7h ago

Work from Home

Head of Customer Success Location: Manchester Work location: Hybrid Salary: Up to £85k We’re looking for an experienced Customer Success leader to shape the future of a growing SaaS business at a pivotal stage of scale....

7h ago

Apply

On boarding & Vetting Administrator

Brook Street • Temporary • Manchester, Greater Manchester, England, United Kingdom • £14.35 - £15.38 / hour • 7h ago

Work from Home Immediate Start

On boarding & Vetting Administrator Trafford Park £14.35 - £15.38 Temporary Contract - 6 Months Immediate Start Available 37.5 Hours per Week We are currently recruiting on behalf of our client based in Trafford Park...

7h ago

Apply

Get more jobs like this

Create a free job alert