Outbound Customer Advisor

Oakley Recruitment Limited • Permanent • Tamworth, Staffordshire, England, United Kingdom • £24.78k - £35k / year • 4h ago

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Outbound Customer Advisor on a full-time permanent basis

Culture and Environment

Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it.

Personality

Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard and it will pay off. Creating a positive first impression is essential and wanting to do a good job. This opportunity would suit graduates, or someone who is looking to move from hospitality or retail into a corporate office environment.

Reward

Monthly commission average £1,000 / £1,500 per month
Full training provided
37.5 hours per week, Monday to Friday 9am - 5:00 pm (1 day a week 9:00 - 5:30pm)
Gifted birthday holiday day
Free parking
Full office-based
Buy and sell up to 5 extra days holiday
20 days holiday plus bank holidays
Up to 2 paid volunteering days a year
Death in service benefit x2 annual salary
Health and medical support
Discounted gym memberships
Fruit delivered daily to the office

Job Role:

Making calls to business customers to discuss outstanding debt
Collecting debt on behalf of organisations
Sending emails and correspondence
Building customer rapport
Updating and maintaining the database

Skills and experience:

Previous experience in a similar role or transferable skills in retail, hospitality
Excellent communication and negotiation skills
Confident and effective time management
Good problem-solving, communication, and organisational skills
Balance empathy with assertiveness
Possess a positive attitude and enthusiasm
Maintain professionalism in all aspects of communication
Self-driven and motivated

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

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