Customer Support Coordinator

Brampton Recruitment Ltd • Permanent • Stoke-on-Trent, Stoke-on-Trent, England, United Kingdom • 2d ago

A fantastic opportunity has arisen for a Customer Support Coordinator to join a leading manufacturing business that is well established within its specialist market. You will be working in a fast-paced, dynamic environment as part of a warm and friendly team, where collaboration and customer focus are key. This is an exciting role offering variety, responsibility, and the chance to make a real impact.

Job Description:

Manage and service customer accounts to ensure efficient and effective delivery.
Handle customer enquiries and complaints promptly, ensuring responses within agreed timeframe and in line with company procedures.
Process sales orders, prepare quotations, and support breakdown/service requests accurately.
Attend and contribute to internal and external meetings, including customer site visits.
Provide excellent customer service while representing the company professionally at all times.
Collaborate with internal teams and maintain strong working relationships across departments.
Follow company procedures, ensure compliance with policies and quality standards, and support continuous improvement.

Candidate Requirements:

Previous experience within a customer focused role is essential
Previous experience working within a manufacturing, engineering environment would be highly preferred
Excel (basic - intermediate)
Strong administrative skills
Exceptional verbal and written communication is essential
Excellent attention to detail
Exceptional telephone manner with the ability to communicate on all levels
Highly organised with the ability to work to strict deadlines

This role is commutable from: Stoke on Trent, Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Uttoxeter, Leek and surrounding areas

This role would suit candidates with the following experience: Sales Administrator, sales administration, sales order processor, sales support

Hours: Monday – Friday 9:00 am – 5:00 pm
Salary: TBC

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

You may also be interested in these jobs

German Speaking Sales Administrator

Brampton Recruitment Ltd • Permanent • Stoke-on-Trent, Stoke-on-Trent, England, United Kingdom • £27.50k / year • 15h ago

Customer Services

Our client is a highly successful business who are well established. They pride themselves on their innovative ideas, passion for the industry and expertise in their market. They now have an exciting opportunity for som...

15h ago

Apply

Customer Service Team Leader

KPI Recruiting • Permanent • Nantwich, Cheshire East, England, United Kingdom • £30k / year • 15h ago

Customer Services

Customer Services Team Leader Nantwich £30,000 per annum Monday to Friday 9 - 5 Monday to Friday Our client is seeking an experienced Customer Services Team Leader to join their team at their main office in Aston. Thi...

15h ago

Apply

Sales Invoicing Administrator

Think Accountancy and Finance • Permanent • Stoke-on-Trent, Stoke-on-Trent, England, United Kingdom • £25.04k / year • 3d ago

Customer Services

Sales Invoicing Administrator Trentham Office based 8.30- 5.00pm Start Your Career in Finance Looking to build a long-term career in finance? This is an excellent opportunity to join a supportive finance team where you'l...

3d ago

Apply

Customer Services Advisor

Guidant Global • Temporary • Macclesfield, Cheshire East, England, United Kingdom • 4d ago

Customer Services

Role: Customer Service Advisor Contract: 3 months Location: Macclesfield, UK (on-site) Working shifts: Monday to Friday (Full time) Working pattern: 8:30am to 5:15 pm (37.5 working hour/week) Job Purpose To provide a hig...

4d ago

Apply

Customer Service Advisor

Work Lyf Group Ltd • Permanent • Stone, Staffordshire, England, United Kingdom • £26k / year • 1w ago

Customer Services

Role : Customer Service Advisor Location: Stone Hours: Full Time 37.5 hours a week Monday - Friday Pay: £26k An excellent opportunity has arisen for an Customer Service Advisor to join one of our longstanding clients, ba...

1w ago

Apply

Get more jobs like this

Create a free job alert