Customer Services / Administrator

Colbern Limited • Temporary • London, Greater London, England, United Kingdom • £20.55 - £26.79 / hour • 2d ago

Casework Support Officer
Catford
Contract
£20.55 per hour PAYE or £26.79 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced is looking for a Casework Support Officer

40% of the time in the office
To provide a centralised casework coordination function for Cabinet Members, ensuring all enquiries are accurately recorded, allocated and progressed through the Council’s corporate systems, alongside providing flexible administrative support to the Mayor and Cabinet Office.

Act as the central point of receipt for casework submitted by Cabinet Members.

Review incoming casework to ensure it is clear, appropriately framed and contains sufficient information for action.

Log, upload and maintain casework records within the Council’s corporate casework management system on behalf of Cabinet Members, ensuring accuracy and completeness.

Allocate casework to the appropriate service area for investigation and response, using sound judgement.

Monitor progress of casework, following up with services where responses are delayed or incomplete to support timely resolution.

Maintain clear and auditable records of casework activity in line with information governance requirements.

Handle all casework with appropriate sensitivity, discretion and confidentiality.

Provide administrative support across the Mayor and Cabinet Office where
Assist with managing shared inboxes, correspondence and basic record-keeping.

Support the preparation and coordination of meeting papers, briefings or general office documentation.

Maintain strong and effective networks with Mayor, Deputy Mayor and Cabinet Members and officers at all levels, within the Council.

Carry out other duties as directed which may be required as part of the overall programme of work for the Mayor and Cabinet Office and retain a flexible approach in order to respond to the variable requirements across the Chief Executive's division.

Carry out the duties of the post with due regard to the Council's Equal Opportunities Policy and core values.

Assist in carrying out the Council's environmental policy within the day-to-day activities of the post.

Undertake other duties, commensurate with the grade, as may reasonably be required by the Head of Mayor's Office, including attending evening meetings and working outside normal office hours on a regular basis.

All employees are required to participate in the Performance Review and Development Scheme (PRADS) and to undertake appropriate training and development identified to enhance their work.

This is one of many roles we are recruiting for please visit our website colbernlimited co uk

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

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