Mortgage Administrator | Case Manager | Residential Mortgages

If you enjoy managing residential mortgage applications from initial submission through to completion and take pride in delivering a smooth customer journey, this opportunity offers the chance to join a growing business where your expertise and attention to detail will play a key role in helping clients secure their new homes.

Company Overview

Our client is a growing and customer-focused mortgage business committed to delivering an outstanding experience for homebuyers and residential mortgage customers. Combining industry expertise, strong lender relationships and modern technology, they provide tailored mortgage solutions while maintaining high levels of service throughout the application process.

About the Role

As a Mortgage Administrator, you will support Mortgage Advisers and customers throughout the residential mortgage journey, managing cases from application through to completion. You will ensure applications are accurately packaged, submitted and progressed while maintaining excellent communication with all parties involved.

Key Responsibilities

Manage residential mortgage cases from application through to completion.
Package and submit mortgage applications accurately and efficiently.
Obtain and review supporting documentation to ensure lender requirements are met.
Submit Decisions in Principle and support affordability assessments.
Liaise with customers, mortgage advisers, lenders, solicitors and surveyors throughout the process.
Monitor case progression and proactively manage outstanding requirements.
Maintain accurate CRM records and detailed case notes.
Ensure all activity is completed in line with compliance and regulatory requirements.
Support advisers in delivering positive customer outcomes while adhering to AML, KYC, FCA Consumer Duty, GDPR and MCOB requirements.
Deliver a professional and responsive service to customers at every stage of the mortgage process.

Package

Salary: £32,000 - £34,000 depending on experience.
Annual salary review.
28 days annual leave.
Career development opportunities within a growing business.
Opportunity for hybrid working following successful completion of probation.

Requirements

A minimum of two years' experience in a Mortgage Administrator or similar mortgage support role.
Strong knowledge of the residential mortgage application process from submission through to completion.
Experience submitting Decisions in Principle and supporting affordability assessments.
Experience liaising with customers, lenders, solicitors, surveyors and mortgage advisers.
Good understanding of AML, KYC, FCA Consumer Duty, GDPR and MCOB requirements.
Experience using mortgage platforms such as Mortgage Brain, Smartr365, 27Tec or iPipeline.
Strong Microsoft Office and CRM system skills.
Excellent organisational skills and attention to detail.
Strong communication skills with the ability to manage multiple cases effectively in a fast-paced environment.

Why Apply?

This is an opportunity to join a growing mortgage business that values ownership, customer service and professional development. You will work closely with experienced advisers, gain exposure to a wide range of residential mortgage cases and play a key role in helping customers achieve their property goals.

If you are a Mortgage Administrator, Mortgage Case Manager or Mortgage Processing professional seeking a long-term career opportunity with genuine development potential, this role offers an excellent next step.

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Mortgage Administrator