Help shape the future of recruitment marketing.

At Hire Intelligence, we're transforming the way employers attract talent. We're looking for a Customer Success Manager with a background in recruitment marketing, job boards or recruitment advertising to join our growing team.

This isn't just another account management role. You'll become a trusted advisor to your customers, helping them maximise the value of our platform, optimise their recruitment campaigns and achieve their hiring goals.

If you're passionate about delivering exceptional customer experiences, enjoy analysing campaign performance and love building long-term relationships, we'd love to hear from you.

What You'll Be Doing

You'll manage a portfolio of customers, acting as their strategic partner throughout their journey with Hire Intelligence.

Your responsibilities will include:

Building strong, long-term relationships with customers and becoming their trusted recruitment marketing advisor
Leading customer onboarding to ensure every client is set up for success from day one
Delivering regular account reviews, campaign performance reports and strategic recommendations
Managing programmatic recruitment advertising campaigns to maximise performance and return on investment
Analysing recruitment marketing data to identify trends, opportunities and areas for optimisation
Proactively monitoring customer health and engagement to ensure customers continue to see value from our platform
Working closely with Sales, Operations and Product teams to deliver an outstanding customer experience
Supporting customers with training, platform best practice and ongoing product adoption
Identifying opportunities to introduce additional products and services that support customers' recruitment objectives

About You

You'll have experience within the recruitment marketing industry and understand what great customer service looks like.

Ideally you'll have experience working for:

A job board
A recruitment marketing agency
A recruitment technology provider
An ATS or HR technology business

You'll also bring:

Experience managing customer relationships or key accounts
A strong understanding of recruitment advertising and media performance
Confidence interpreting campaign data and presenting meaningful insights to customers
Excellent communication and relationship-building skills
A proactive mindset with a genuine passion for helping customers succeed
Strong organisational skills and the ability to manage multiple priorities
Experience using CRM and customer success platforms such as HubSpot, Jira or Zendesk (desirable)

Why Join Hire Intelligence?

At Hire Intelligence, Customer Success is at the heart of everything we do.

You'll join an experienced, collaborative and supportive global Customer Success team where your ideas are valued and your contribution has a direct impact on our customers and the growth of the business.

We offer:

Fully remote working
The opportunity to work with innovative recruitment technology
A collaborative and supportive team culture
Ongoing learning and development opportunities
The chance to work with leading employers across multiple industries
A role where you'll genuinely influence customer success and business growth

Ready to Make an Impact?

If you're passionate about recruitment marketing, enjoy building lasting customer relationships and want to play a key role in helping customers attract the best talent, we'd love to hear from you.

Apply today and help shape the future of recruitment marketing with Hire Intelligence.

Hire Intelligence jobs

Customer Success Manager