Job Title: Commercial Assistant

Location: Totton, Southampton

Contract: Full Time Permanent Role

Salary: £27,000–£30,500 per annum

Role Overview

The Commercial Assistant will play a key role in supporting the smooth running of commercial operations within a healthcare-focused environment. Working closely with occupational therapists, prescribers, and internal teams, you will ensure that online ordering systems, product catalogues, and contract documentation are accurate, up to date, and compliant. This is a hands-on administrative role requiring strong organisational skills, excellent communication, and the ability to manage multiple tasks in a fast-paced setting.

Responsibilities

Handle Queries & Customer Support; Respond promptly and professionally to enquiries from occupational therapists, prescribers, and internal stakeholders, providing accurate information and resolving issues efficiently.
Catalogue & System Maintenance; Maintain and update the online equipment catalogue, ensuring product descriptions, pricing, availability, and categorisation are correct and aligned with current contracts.
Administrative & Data Management; Support Carry out a range of administrative duties including data entry, document preparation, filing, updating spreadsheets, and maintaining accurate records across internal systems.
Contract Setup & Documentation Support; the setup of new contracts by preparing documentation, updating system records, checking product lists, and ensuring all required information is complete and compliant.
Compliance & Process Adherence; Ensure all activities follow company policies, GDPR requirements, and relevant regulatory standards. Flag any discrepancies or risks and support continuous improvement of internal processes.
Operational Coordination; Liaise with internal teams such as procurement, commercial, and customer service to ensure smooth workflow, timely updates, and consistent communication across departments.
Reporting & Monitoring; Assist with generating basic reports, tracking catalogue changes, monitoring order trends, and supporting the commercial team with data needed for decision-making.
General Office Support; Provide day-to-day support to the wider team, helping with scheduling, inbox management, document formatting, and other administrative tasks as required.

Person Specification

Excellent written and verbal communication skills
Strong administrative and organisational abilities
Proficiency in MS Office (Excel essential; Access desirable)
Previous office-based experience
GCSE-level education or equivalent
Flexible, proactive, and able to work independently as well as part of a team

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