FIRAS & Minor Works Administrator

London's Leading Property Maintenance Company

About Masterfix

Masterfix is one of London's leading property maintenance and technical services providers, delivering planned maintenance, reactive repairs, passive fire protection and refurbishment works across some of London's most prestigious residential and commercial properties.

As our Passive Fire and Minor Works division continues to expand, we're looking for an organised and detail-focused FIRAS & Minor Works Administrator to support our Project Managers and help ensure projects are delivered efficiently from enquiry through to completion.

This is an excellent opportunity for someone with strong administration and coordination skills who enjoys working in a fast-paced environment.

The Role

Working alongside our Project Managers, you'll provide the administrative and operational support that keeps projects running smoothly.

You'll be responsible for coordinating documentation, scheduling engineers, managing client communications, raising work orders, tracking project progress and ensuring all compliance paperwork is completed accurately.

This role is ideal for someone from a property maintenance, facilities management, construction or project administration background who enjoys organisation, communication and attention to detail.

Key Responsibilities

Project Administration

Provide day-to-day administrative support to the Project Managers.

Raise work orders, purchase orders and quotations within our management system.

Maintain accurate project records and documentation.

Prepare project files and ensure all documentation is kept up to date.

Monitor project progress and update internal systems.

Scheduling & Coordination

Coordinate engineer and subcontractor diaries alongside the Project Managers.

Arrange site visits, surveys and project appointments.

Order materials and liaise with suppliers regarding deliveries.

Assist with organising labour and resources.

FIRAS & Compliance Administration

Compile and issue passive fire certification and completion documentation.

Maintain accurate compliance records.

Ensure all required project paperwork has been received before completion.

Upload documentation to client portals where required.

Customer Service

Act as a professional point of contact for clients, residents and contractors.

Provide updates on project progress.

Respond to enquiries and direct issues to the appropriate Project Manager.

Maintain excellent communication throughout each project.

General Administration

Prepare reports and spreadsheets.

Support invoicing by ensuring completed works are correctly documented.

Assist with KPI reporting.

Help improve administrative processes across the department.

About You

We're looking for someone who enjoys being organised and takes pride in getting the details right.

You'll ideally have experience in:

Project administration

Property maintenance

Facilities Management

Construction administration

Service coordination

Office administration within a technical environment

You'll also have:

Excellent organisational skills

Strong administration and IT skills

A confident and professional telephone manner

Excellent written communication

Great attention to detail

The ability to prioritise multiple tasks

A proactive, positive attitude

Experience of passive fire protection or FIRAS is beneficial but not essential, as full training will be provided.

Why Join Masterfix?

Join one of London's leading property maintenance businesses.

Work alongside experienced Project Managers on a wide variety of projects.

Support a growing Passive Fire and Minor Works division.

Modern offices in Kennington.

Excellent training and career development opportunities.

Friendly, supportive team environment.

Genuine opportunities for progression as the company continues to grow.

Ready to Apply?

If you're highly organised, enjoy supporting projects behind the scenes and want to build a career within a growing technical services business, we'd love to hear from you.

Apply today and become part of the team delivering exceptional property care across London.

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