Business Support / Helpdesk Administrator

Location: North Glasgow

Salary: Up to £32,000 DOE

Job Type: Full-Time | Permanent | Office-Based

The Opportunity

We are currently recruiting for an experienced Business Support / Helpdesk Administrator to join a growing Facilities Management business based in North Glasgow.

This is a fantastic opportunity to become part of a busy and supportive office team, providing essential administrative and operational support to engineers, subcontractors and customers across a range of Facilities Management contracts.

If you thrive in a fast-paced environment, enjoy problem solving and pride yourself on delivering excellent customer service, we'd love to hear from you.

The Role

Working within the Business Support team, you will play a key role in ensuring the smooth day-to-day running of the service desk, coordinating engineers, responding to customer enquiries and supporting the wider operational team.

Key Responsibilities

Respond to customer, engineer and subcontractor enquiries via telephone and email.
Schedule engineers and subcontractors for planned and reactive maintenance works.
Raise purchase orders for materials and subcontractor services.
Issue work orders to mobile engineers using the company's CAFM/job management system.
Assist with the planning of upcoming maintenance works.
Prepare quotations and maintenance agreements using company templates.
Collate and process engineer timesheets.
Maintain accurate records across internal business systems.
Order office supplies and PPE as required

About You

We're looking for someone who has:

Previous experience within a Helpdesk, Service Administrator or Business Support role.
Experience working within Facilities Management, Building Services or a similar engineering environment.
Excellent communication and customer service skills.
Strong organisational skills with the ability to prioritise a busy workload.
The ability to work well as part of a team.

Desirable Experience

Experience using CAFM or job management systems.
Experience scheduling engineers.
Purchase order processing.
Timesheet administration.
Preparing quotations.
Experience liaising with subcontractors.
Knowledge of planned and reactive maintenance.

What's on Offer?

Salary up to £32,000 depending on experience.
Full-time permanent position.
Office-based role.
Free on-site parking.
Company pension.
Ongoing training and development.

If you're looking to join a well-established Facilities Management business where you'll play an integral part in the day-to-day operation of the company, we'd love to hear from you.

Apply today or contact FM Search & Select Ltd for a confidential discussion.

FM Search & Select Ltd jobs

Business Support Administrator