Support Administrator / Floating Support Coordinator
Housing Support Services
Birmingham
Temporary Contract (Initially two months)
Excellent Pay Rate
Sociable Working Hours

Are you passionate about supporting vulnerable people and making a difference within your local community?

Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services?

Client Snapshot:

I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands.

Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required.

This is an excellent opportunity for someone who enjoys a varied role and has experience within housing support, homelessness services, supported accommodation, tenancy sustainment or floating support environments.

Vacancy Brief:

Our client is seeking a Support Administrator / Floating Support Coordinator on an initial temporary basis covering sickness absence.
This vacancy is for 30 hours per week.
Excellent pay rate: Candidates will be paid £13.16 PAYE or £16.70 per hour Umbrella.
Working Pattern: Predominantly Monday to Friday, 9:00am – 5:00pm, with occasional late shifts of 1:00pm – 9:00pm as required.
This vacancy is based in Bordesley Green, Birmingham.
The initial contract will be for approximately two months, although there is potential for this to be extended.
Candidates must have previous experience within housing support, homelessness, supported accommodation, floating support, tenancy support or a similar support environment.
The role is subject to an Enhanced DBS covering the Adult and/or Child Workforce.

Responsibilities:

As a Support Administrator / Floating Support Coordinator, you will provide administrative support to the Floating Support Team and help ensure the smooth delivery of services.
You will manage and process referrals into the service, ensuring all information is recorded accurately and efficiently.
Part of your role will involve liaising with internal departments, external agencies and referral partners to promote the service and maximise referral opportunities.
You will maintain accurate records, case notes and client information using internal systems and databases.
You will support lead workers and the wider team with service coordination, appointment scheduling and general administration duties.
An important aspect of the role will be monitoring referral activity and assisting with the effective management of service demand.
You will communicate with service users, partner organisations and stakeholders regarding appointments, support arrangements and service availability.
Where required, you may hold a small floating support caseload and provide practical support to service users within the community.
You will assist service users to access relevant services, benefits, housing options and specialist support agencies where appropriate.
You will contribute towards achieving service outcomes and maintaining compliance with organisational procedures.

Role Experience:

Previous experience within Housing Support, Homelessness, Floating Support, Supported Accommodation, Tenancy Sustainment or Supported Housing services.
Experience managing referrals, service administration, case management systems and client records.
Experience liaising with external agencies, local authorities, housing providers and support services.
Strong organisational, communication and administrative skills.
Experience supporting vulnerable adults, young people or individuals with complex needs would be advantageous.

Support Administrator – Service Administrator – Floating Support Worker – Floating Support Coordinator – Housing Support Worker – Supported Housing Officer – Supported Housing Worker – Tenancy Support Officer – Homelessness Support Worker – Housing Support Officer – Housing Administrator – Referrals Coordinator – Support Coordinator – Homelessness Prevention – Supported Accommodation – Housing Services – Social Housing – Charities – Third Sector – Birmingham – West Midlands.

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Support Administrator / Floating Support Coordinator