Service Administrator
Manchester
£27,000 - £30,000
Permanent

Role Overview

An excellent opportunity has arisen for an organised and proactive Service Administrator to support the smooth running of a busy Service Department. The role involves coordinating service administration activities, supporting invoicing processes, maintaining accurate records, and liaising with customers, engineers, suppliers, and internal departments.

Key Responsibilities

Process and review service jobs, ensuring all documentation is complete prior to invoicing
Maintain accurate service records and monitor Work in Progress (WIP)
Raise and issue invoices accurately and within required timescales
Liaise with internal teams to gather job sheets, labour hours, parts usage, and supporting documentation
Resolve invoice queries and provide professional customer support
Maintain accurate records within internal systems and shared inboxes
Provide telephone and administrative support to customers and colleagues
Prepare quotations for service agreements and maintain contract documentation
Coordinate jobs and schedules with external contractors and suppliers
Review supplier invoices and update purchase orders where required
Produce service-related reports and assist with month-end administration
Support continuous improvement within service administration processes

Skills & Experience

Essential

Previous administration, service coordination, or invoicing experience
Strong attention to detail and organisational skills
Good working knowledge of Microsoft Office, particularly Excel and Outlook
Ability to manage multiple tasks in a fast-paced environment
Strong communication skills and a proactive approach

Desirable

Experience within engineering, automotive, service, or dealership environments
Familiarity with ERP or service management systems

Personal Qualities

Professional and confident communicator
Resilient and able to remain calm under pressure
Comfortable dealing with engineers, tradespeople, contractors, and suppliers
Team player with a positive and adaptable attitude
Customer-focused with the ability to prioritise workload effectively

Apply now or contact Lynsey at Key Recruitment for further information.

Key Recruitment Limited jobs

Service Administrator